A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
20,000 - 25,000 /month
Future Job Consultancy Hub
Nava Naroda, Ahmedabad
6 - 12 months Experience in Back Office / Data Entry
Full Time
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.
High DemandHigh Demand
