Key Responsibilities:
Supervise daily receipt of physical applications across locations.
Ensure barcode tagging, acknowledgement generation, and inventory updates are completed in real time.
Oversee scanning operations and timely uploads to the server.
Monitor outward process, including packet creation, pickup ID management, and barcode reconciliation.
Ensure timely and accurate batch creation and image upload to the server.
Ensure backup resources are trained and ready for immediate replacement.
Supervise Team Leaders and Executives, providing guidance and support for smooth operations.
Conduct periodic training and performance reviews.
Coordinate with IT for maintenance, troubleshooting, and downtime management.
Ensure 100% accuracy in scanning, uploading, and acknowledgement processes.
Monitor adherence to SLA timelines and escalate deviations promptly.
Implement process improvements and quality checks for error-free operations.
Reporting & MIS
Prepare and share daily/weekly MIS reports with stakeholders.
Track volumes, turnaround times, and exception cases.
Maintain escalation matrices for issue resolution.