Process Coordinator

JOB DESCRIPTION – PROCESS COORDINATOR (PC) / Executive

Role Purpose

To ensure 100% timely completion of Daily tasks to Individual departments through

systematic follow-up, reminders, escalation, help-ticket management and accurate reporting.

Key responsibilities

 Maintain a master list of tasks for every department, with owner, start date and target

date.

 Follow up pending tasks daily with the individual doer and with the department head.

 Remind owners before target dates so tasks are completed within the desired timeline.

 Confirm completion with proof (photo, file, report or system entry) before closing a

task.

 Identify overdue tasks the same day and raise a help ticket stating the task, owner,

delay and reason.

 Route each help ticket to the person or department that can remove the blocker, and

track it until the issue is resolved and the task is completed.

 Escalate repeated or long-pending tickets to the department head and then to

management.

 Maintain each individual's checklist with its frequency: daily, weekly, monthly,

quarterly or yearly.

 Check daily that each person's checklist items are marked done, and follow up missed

items the same day.

 Schedule weekly, monthly, quarterly and yearly checklist items in advance and

remind owners before they fall due.

 Share a daily pending and overdue task report with department heads.

 Prepare a weekly and monthly score per person and department: on-time tasks, delays,

pending items and checklist completion %.

 Attend review meetings, record action points with owners and dates, and add them to

the task list.

 Suggest process improvements where the same tasks or checklist items are delayed

repeatedly.

EDUCATIONAL QUALIFICATION - Graduate in any discipline.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 3 years of experience.