Operations Associate

Job Title: Tech Operations Associate

About Us:

Sports for Life (SFL) is committed to transforming India's sports academy landscape through strategic investments and data-driven solutions. We empower sports academies with innovative technology, analytics, and operational support. Founded by Sourjyendu Medda, the founder of Dealshare, SFL is positioned to redefine the industry by harnessing data to drive decisions and optimize academy performance.

Position Overview:

We are looking for a Tech Operations Associate to ensure the successful adoption and utilization of our technology platform by partner sports academies and tournament hosts. This role will involve closely working with academies to understand their pain points, supporting them in using the platform effectively, and bridging communication between users and the product team. Additionally, the candidate will monitor lead generation across platforms and ensure there are no lead losses.

Key Responsibilities:

● Tech Adoption & Support: Ensure partner sports academies successfully onboard and utilize the SFL platform, providing necessary guidance and troubleshooting.

● User Engagement & Feedback: Work closely with academy users to understand their pain points and relay key insights to the product team for continuous improvements.

● Tournament Host Support: Assist third-party tournament hosts in properly using the app, ensuring seamless tech adoption and operational efficiency.

● Lead Monitoring & Management: Track and manage leads across all platforms, ensuring no lead losses and optimizing conversions.

● Collaboration with Product & Tech Teams: Act as a bridge between academies and the internal product/tech teams, ensuring effective communication of requirements and challenges.

● Performance Tracking: Analyze the adoption and usage of the technology, identifying areas for improvement and taking proactive steps to drive engagement.

Key Qualifications:

● 1+ years of experience in operations, customer success, or product support roles.

● Strong problem-solving skills and the ability to understand and address user challenges effectively.

● Excellent communication and interpersonal skills for engaging with academy users and tournament hosts.

● Proficiency in using CRM tools and data-tracking platforms to monitor leads and user activity is a plus.

● Experience working in a tech-driven environment, preferably in the sports or ed-tech industry is a plus.

● Ability to work cross-functionally with product, tech, and business teams to drive seamless user adoption.

● Passion for sports and technology is a plus.

Perks and Benefits:

● Opportunity to work in a fast-paced, impact-driven startup environment.

● Flexible working environment with opportunities for growth and learning.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 6+ years Experience.

More about this Operations Associate job

1. What is the eligibility criteria to apply for this Operations Associate job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Operations Associate job?
   Ans: This Operations Associate job will have 5 working days.
4. Are there any charges applicable while applying or joining this Operations Associate job?
   Ans: No, there is no fee applicable for applying this Operations Associate job and during the employment with the company, i.e., JAMBAVAN ACADEMY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operations Associate role?
   Ans: There is an immediate opening of 2 Operations Associate at JAMBAVAN ACADEMY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operations Associate job?
   Ans: This Operations Associate job has 10:00 दोपहर - 07:00 शाम timing.