Operations Associate

Onboarding & Operations Executive (RPA) – Settlemed, Sector 132

About the Role

Settlemed is deploying its Ayushman Bharat Claim Management technology and RPA-based operational workflows at the Sector 132 facility.

We are looking for a professional who can manage product training, client onboarding, and RPA operations to ensure smooth day-to-day functioning.

This role requires strong communication skills, technical understanding, and full ownership of operational processes.

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Key Responsibilities

🔹 Product Training & Onboarding

Provide on-ground and virtual training to staff on Settlemed tools and workflows.

Create and share simple training materials such as SOPs, manuals, and presentations.

Ensure that all staff members can confidently use the software from Day 1.

Coordinate with Settlemed product and support teams for updates, troubleshooting, and clarifications.

🔹 RPA & Operational Workflow Management

Run the daily Add Patient RPA flow as per the defined schedule.

Monitor RPA execution and maintain status updates.

Add patients manually when required and ensure accurate system entries.

Maintain hourly and daily reports for RPA performance and workflow tracking.

🔹 Claims & Preauthorization Support

Track pending preauthorization and claim queries and ensure timely updates.

Support teams in handling HSA portal workflows related to claims.

Assist in resolving issues related to the DM application, including OTP or access issues.

🔹 Communication & Coordination

Maintain active communication with the Settlemed central team through internal channels.

Address staff queries promptly and escalate issues when required.

Plan next-day operational tasks and ensure smooth daily execution.

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Candidate Requirements

Strong communication skills in Hindi and English.

Working knowledge of Excel, Google Workspace, Zoom, and basic technical tools.

Ability to explain software features in a clear and simple manner.

Experience in training, operations, or hospital claim processes is preferred.

Proactive, responsible, and capable of handling multiple tasks independently.

Strong problem-solving mindset with ownership of operations.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 1 years of experience.