Operations Associate

Namastey Candidate,

We are currently hiring for the position of Process Associate – Customer Service (Voice) at our Gurugram (Badshahpur) location. This role is well-suited for individuals passionate about customer service and eager to develop a career within the ITES/BPO industry.

Compensation and Benefits:

- Salary: ₹21,000 – ₹44,000 per month (based on experience)

- Perks: One-way cab facility provided

Application Process:

To apply, please complete the following steps: (only candidates who have completed the assessment will be considered)

1. Visit the application link: https://app.talocity.ai/aspirant/login/?utm_source=TxGenpact-T-G-2026 (https://app.talocity.ai/aspirant/login/?utm_source=TxGenpact-T-G-2026)

2. Log in using your mobile number and OTP.

3. During registration, please select:

- Preferred Sectors: ITES/GCC, Banking, Insurance

- Preferred Domains: Customer Service, Sales, Operations

Job Responsibilities:

- Handle customer queries and resolve concerns effectively.

- Support data collection for account recovery processes.

- Understand and adhere to client processes and policies.

- Identify and escalate customer issues or product-related concerns.

- Deliver an excellent customer service experience.

- Apply critical thinking and analytical skills to problem-solving.

- Work effectively both independently and within a team environment.

If you are interested, please complete these steps at your earliest convenience to proceed with your application.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 6+ years Experience.