Operations Associate

Company: Cognikraft Services Pvt. Ltd.

Brand name: Shippin

Position: Operations Associate- Last-mile Hyperlocal Logistics

Location: Preferably from these locations of Bangalore: HSR, Koramangala, Bellandur, Whitefield, Indiranagar, JP Nagar, 100 Ft, BTR

Employment Type: Full-time On-site

Joining: Immediate

About Shippin:

Shippin is a tech-enabled last-mile hyperlocal logistics company enabling Q-commerce delivery in Tier 1 and Tier 2 cities across East and Northeast India.

Job Overview:

Operations Associate will take care city-level logistics operations, manage real-time delivery SLAs, and ensure efficient sourcing of delivery partners. This role includes managing third-party supply partners to maintain a steady pipeline of riders for Q-commerce delivery requirements.

Key Responsibilities

1. Manage and optimize last-mile operations for Q-commerce clients, ensuring timely deliveries and SLA adherence.

2. Build, onboard, and manage supply partners (3PLs / rider aggregators/freelancers) to source delivery partners based on forecasted volumes.

3. Monitor supply partner performance, resolve issues, and ensure SLA alignment for manpower sourcing.

4. Coordinate daily load-outs with client-side hubs and ensure fleet availability as per demand spikes.

5. Monitor operational KPIs – OTD (On-Time Delivery), fill rate, cancellations, delivery TAT, and rider productivity.

6. Track rider attendance, performance, and payout accuracy in collaboration with supply vendors.

7. Maintain hub-level manpower forecasting plans and drive quick ramp-ups for promotions or peak days.

8. Resolve rider grievances or client-side escalations by working with supply partners and internal ops.

9. Share MIS reports, vendor dashboards, and business insights with leadership regularly

Preference:

1) 2 years of experience. Graduate. Should have own Laptop and Bike. Should have prior experience in managing Last mile Logistics experience and can manage Rider sourcing Vendors. Should also have prior knowledge of Rider sourcing and possess self pool of rider fleet.

2)Experience with contract/vendor negotiations and manpower planning.

3) Strong knowledge of Tier 2/Tier 3 city logistics operations (especially East & Northeast India).

What We Offer

1. Dynamic role in a fast-growing logistics startup serving high-growth Q-commerce brands.

2. Entrepreneurial freedom and ownership of operations in your assigned region.

3. Competitive salary with performance-based incentives.

To Apply: Send your resume to prayanti.hr@shippin.in

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 2 years of experience.

More about this Operations Associate job

1. What is the eligibility criteria to apply for this Operations Associate job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Operations Associate job?
   Ans: This Operations Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operations Associate job?
   Ans: No, there is no fee applicable for applying this Operations Associate job and during the employment with the company, i.e., COGNIKRAFT SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Operations Associate role?
   Ans: There is an immediate opening of 2 Operations Associate at COGNIKRAFT SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operations Associate job?
   Ans: This Operations Associate job has 10:00 AM - 07:00 AM timing.