Job Profile: Senior Executive – Operations
Company: Travel Services
Location: Ahmedabad, Gujarat
Role Summary
We are looking for a Senior Executive – Operations to manage daily operations of our chauffeur-driven car rental services. The role involves ensuring smooth service delivery, managing clients, handling teams, and maintaining high service standards.
Key Responsibilities
Operations Management
Manage day-to-day operations of car rental services
Ensure timely vehicle allocation and trip coordination
Monitor service quality, trip accuracy, and on-time performance
Handle route planning and intercity travel operations
Client Handling
Act as point of contact for corporate clients and VIP customers
Resolve client issues and escalations quickly
Coordinate with sales and customer support teams
Maintain strong client relationships
Team Management
Supervise drivers, dispatch team, and support staff
Conduct team meetings and provide training
Ensure discipline and smooth workflow
Process & Improvement
Use systems for tracking, billing, and reporting
Improve operational efficiency and reduce costs