Back Office Operations Assistant

Job Summary

We are looking for an enthusiastic and responsible Operations cum Telecaller Trainee to support our day-to-day operational activities and customer communication. The role involves order processing, dispatch coordination, invoice preparation, packaging, and other operational support work, along with telecalling and follow-up with customers and dealers.

The candidate will receive on-the-job training and will be expected to learn company processes, maintain accuracy, and complete assigned tasks within the required timelines.

Key Responsibilities

Operations Activities

• Assist in processing and coordinating customer and dealer orders.

• Prepare and verify invoices, delivery challans, and other required documents.

• Coordinate order dispatch and ensure timely shipment of goods.

• Assist in packaging, labelling, and preparing products for dispatch.

• Check product quantities and ensure the correct items are packed as per the order.

• Maintain dispatch records, order details, and other operational documentation.

• Coordinate with the warehouse, sales team, and other departments for smooth order execution.

• Assist in stock checking and reporting any discrepancies to the concerned team.

• Support the team in resolving order-related issues and delays.

• Perform other operational and administrative tasks as assigned by the reporting manager.

Telecalling & Customer Support

• Make calls to customers for order taking and confirmation and follow-up.

• Coordinate with customers regarding order status, dispatch details, and delivery updates.

• Follow up on pending orders, payments, and other assigned matters.

• Maintain proper records of calls, follow-ups, and customer requirements.

• Respond to customer queries professionally and coordinate with the concerned department when required.

Skills & Qualifications

• Graduate / Undergraduate in any discipline.

• Fresher or candidates with 0–1 year of experience in operations, telecalling, or customer support.

• Good communication and interpersonal skills.

• Basic knowledge of MS Excel, MS Word, and email communication.

• Willingness to learn operational processes and company systems.

• Ability to work in a team and handle multiple tasks.

• Good attention to detail and accuracy in documentation.

• Positive attitude, discipline, and a customer-focused approach.

Training & Growth

The selected candidate will be provided on-the-job training in order processing, invoicing, dispatch coordination, packaging, customer communication, and other operational activities. Based on performance and learning, the candidate may be considered for a regular Operations / Telecaller Executive role.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 6 months of experience.