Key Responsibilities
Handle customer queries via email and telephonic communication
Manage and maintain MIS reports (daily, weekly, monthly)
Perform stock management using FIFO (First In First Out) method
Handle ERP system operations and ensure data accuracy
Coordinate with internal teams for smooth operational flow
Support and manage branch operations activities
Monitor and verify delivery details and dispatch status
Maintain records and documentation of operations
Assist in improving operational efficiency and processes
Required Skills & Qualifications
Strong knowledge of MIS reporting and data handling
Good communication skills (written and verbal)
Hands-on experience with ERP systems
Proficiency in MS Excel (VLOOKUP, Pivot Tables preferred)
Understanding of inventory/stock management
Strong coordination and multitasking skills
Attention to detail and analytical mindset