Operations Assistant

Operations Coordinator – Air-o-service

About Air-o-service

Air-o-service is an AI-powered air conditioning engineering company focused on delivering professional HVAC maintenance, repair, diagnostics, and facility solutions. We combine engineering expertise, technology, and customer-centric service to transform the air conditioning service experience.

Position: Operations Coordinator

Location : Ghaziabad / Noida (On-site)

Employment Type : Full-Time

Role Overview

The Operations Coordinator will be responsible for managing day-to-day service operations, coordinating field technicians, ensuring timely service delivery, maintaining customer communication, and supporting the company's operational growth. This role serves as the central link between customers, technicians, vendors, and management.

Key Responsibilities

Service Coordination

• Schedule and assign service calls to technicians.

• Monitor technician attendance and daily job completion.

• Ensure timely dispatch and closure of service requests.

• Track pending jobs and follow up for completion.
  

Customer Support

• Receive and manage customer inquiries through phone, WhatsApp, email, and social media.

• Provide service updates and appointment confirmations.

• Handle customer feedback and resolve operational concerns.

• Maintain high levels of customer satisfaction.
  

Documentation & Reporting

• Maintain service records, quotations, invoices, and job reports.

• Update CRM, Google Sheets, or operational software accurately.

• Generate daily, weekly, and monthly operational reports.

• Track AMC schedules and preventive maintenance visits.
  

Inventory & Vendor Coordination

• Monitor spare parts and consumable inventory.

• Coordinate with suppliers for procurement and delivery.

• Maintain stock records and purchase documentation.
  

Process Compliance

• Ensure technicians follow Air-o-service service protocols and diagnostic procedures.

• Verify completion of service reports and customer approvals.

• Support implementation of AI-assisted diagnostic workflows and operational SOPs.
  

Business Support

• Assist in preparing quotations and service proposals.

• Support management in operational planning and performance tracking.

• Identify opportunities to improve efficiency and service quality.

Desired Qualifications

• Bachelor's degree in Business Administration, Operations, Commerce, Engineering, or related field.

• Freshers with strong organizational skills are encouraged to apply.

• Prior experience in service coordination, facility management, HVAC, maintenance services, or customer operations is an advantage.

Required Skills

• Excellent communication and coordination skills.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Excel, Google Sheets, and basic office software.

• Comfortable using WhatsApp Business, CRM systems, and digital tools.

• Ability to work in a fast-paced service environment.

• Problem-solving mindset and attention to detail.

Preferred Attributes

• Customer-focused attitude.

• Strong follow-up and execution skills.

• Ability to manage multiple technicians and service requests simultaneously.

• Willingness to learn and adapt to technology-driven operations.

Compensation

Competitive salary based on experience, along with performance-based growth opportunities.

Why Join Air-o-service?

• Be part of a growing technology-driven HVAC company.

• Work in a dynamic startup environment with learning opportunities.

• Contribute to building innovative service operations powered by engineering and AI.

• Opportunity for rapid career growth as the company expands.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 5 years of experience.