A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
15,000 - 50,000 /month
Zenith Universal Llp
Ghatkopar (East), Mumbai
1 - 3 years Experience in Back Office / Data Entry
Full Time
Job Description – Operations Manager
Company: Zenith Universal LLP
Position: Operations Manager
Department: Operations
Location: Mumbai
Experience: 5–8 years
Employment Type: Full-time
Job Summary
We are looking for an experienced Operations Manager to manage and coordinate the company's HVAC projects, service operations, manpower and daily operational activities.
Key Responsibilities
- Manage day-to-day HVAC project and service operations.
- Coordinate technicians, supervisors, engineers and site teams.
- Plan manpower, materials, tools and resources for projects and services.
- Monitor project progress, service calls and AMC activities.
- Coordinate with Procurement, SCM, Warehouse and HR/Admin teams.
- Handle customer concerns and ensure timely resolution.
- Monitor operational costs, productivity and work quality.
- Ensure work is completed safely and within agreed timelines.
- Prepare basic operational reports for management.
- Identify operational issues and implement effective solutions.
Required Skills
- Strong leadership and team-management skills.
- Good HVAC/technical operations knowledge.
- Excellent coordination and communication skills.
- Problem-solving and decision-making ability.
- Good knowledge of MS Excel and reporting.
- Ability to manage multiple sites and urgent requirements.
Preferred Experience
Experience in HVAC, MEP, facility management, construction or technical services will be preferred.
KPIs
- Timely project and service completion.
- Technician productivity.
- AMC/service response and closure time.
- Customer satisfaction.
- Operational cost control.
- Reduction in delays and service backlogs.
