Operation Manager

Job Title: Senior Operations Manager

Job Summary

The Senior Operations Manager is responsible for overseeing daily operations, improving operational efficiency, managing teams, and ensuring alignment with organizational goals. This role focuses on process optimization, performance management, cost control, and cross-functional collaboration to drive sustainable business growth.

Key Responsibilities

• Lead and manage end-to-end operational activities across departments or business units

• Develop and implement operational strategies aligned with company objectives

• Identify process gaps and drive continuous improvement initiatives

• Oversee workforce planning, capacity management, and resource utilization

• Manage budgets, control costs, and improve profitability

• Collaborate with senior leadership to support strategic planning and execution

• Handle escalation of operational issues and implement corrective actions

• Drive automation, digital transformation, and operational excellence initiatives

• Ensure customer satisfaction through efficient service delivery and quality control

Required Skills & Competencies

• Strong leadership and people management skills

• Excellent analytical and problem-solving abilities

• Proven experience in performance management

• Strong communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Data-driven decision-making and reporting expertise

Qualifications

• HSC +

 Preferred Experience

• Above 2 Years’ experience in operations management

• Experience leading teams

• Exposure to ERP systems, operational dashboards, and reporting tools

• Background in change management and transformation projects

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 2 years of experience.