Operation Manager

1.

Order Processing & Coordination

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Monitor website & incoming online orders in real time and process them efficiently.

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Check packaging for every order

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Coordinate with Home Chefs / Delivery boys / customer, if needed

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Track order status and ensure timely preparation and dispatch.

2.

Chef Onboarding

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Engage with incoming chef leads, introduce them to the FoodiaQ concept, and coordinate trial sessions

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Manage the chef onboarding process, including documentation, menu planning, and briefing sessions.

3.

Client & Chef Management

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Act as the primary point of contact for both clients and regional chefs.

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Address client requests, special dietary requirements, and modifications to orders.

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Coordinate with chefs to ensure food availability and quality standards are met.

4.

Delivery & Logistics Management

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Ensure smooth delivery operations by coordinating with logistics partners.

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Track deliveries and resolve any issues related to delays, incorrect orders, or packaging.

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Optimize routes and delivery schedules for efficiency.

5.

Customer Service & Issue Resolution

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Handle customer queries, complaints, and feedback with a customer-first approach.

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Take proactive steps to prevent potential issues and ensure high customer satisfaction.

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Work on service improvement initiatives based on client feedback.

6.

Quality Control & Compliance

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Ensure food safety, hygiene, and packaging standards are followed by all regional chefs.

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Monitor order accuracy, portion sizes, and presentation consistency.

7.

Reporting & Process Improvement

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Maintain records of orders, deliveries, and client interactions for analysis.

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Identify operational bottlenecks and suggest process improvements.

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Collaborate with management to enhance the efficiency of order fulfillment.

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Maintain accurate records and document everything, including orders, customer database, and discussions

Problem-Solving: Ability to think on their feet and resolve operational challenges quickly.

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Time Management: Ability to handle multiple orders and clients efficiently under pressure.

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Team Coordination: Skilled in working with multiple stakeholders, including chefs, clients, and delivery partners.

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 4 years of experience.

More about this Operation Manager job

1. What is the eligibility criteria to apply for this Operation Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Operation Manager job?
   Ans: This Operation Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Manager job?
   Ans: No, there is no fee applicable for applying this Operation Manager job and during the employment with the company, i.e., MOST AUTHENTIC PROFILE SCREEN SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Manager role?
   Ans: There is an immediate opening of 10 Operation Manager at MOST AUTHENTIC PROFILE SCREEN SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Manager job?
   Ans: This Operation Manager job has 09:30 AM - 06:30 AM timing.