Operation Manager

Graduate and above

Males Only

09:00 AM - 06:00 PM | 6 days working

2-Wheeler Driving Licence

Job Title:
Field Operations Manager – Bike Taxi Platform
Location:
Kolkata, India
Company:
INFU RIDES
Employment Type:
Full-Time (Part-Time option available during initial phases)
About INFU RIDES:
INFU RIDES is an innovative bike taxi platform aiming to redefine urban commuting by
offering affordable, fast, and safe mobility solutions. As we prepare to launch in Kolkata, we
are seeking a passionate and energetic Field Operations Manager to build, manage, and lead
our on-ground team and operations.
Job Summary:
The Field Operations Manager will be responsible for end-to-end management of rider
onboarding, field marketing, day-to-day operational excellence, and customer service quality
across Kolkata. This role demands a proactive leader who can bridge strategic plans with
ground-level execution.
Key Responsibilities:
Rider Onboarding & Management:
 Recruit, verify, and onboard bike taxi riders in Kolkata according to INFU
RIDES standards.

 Conduct training sessions for riders on app usage, service quality, safety
protocols, and customer interaction.
 Maintain strong rider relationships to improve engagement, retention, and
service quality.
Field Operations Execution:
 Monitor and manage daily rider availability and ride completion rates.
 Solve real-time operational issues and rider escalations with urgency.
 Ensure rider compliance with safety and operational guidelines.
Ground Marketing & Activation:
 Lead field marketing activities such as recruitment drives, roadshows, tie-ups
with petrol pumps, garages, colleges, etc.
 Distribute marketing materials to promote the INFU RIDES app and increase
brand visibility across Kolkata.
 Execute hyperlocal campaigns for user and rider acquisition.
Operational Efficiency & Reporting:
 Track and report key operational KPIs including active rider percentage, trip
volumes, and complaint resolution rates.
 Analyze field data to provide actionable insights for improving performance
and efficiency.
 Handle cash bonuses, payouts, and incentive disbursements for riders.
Stakeholder & Vendor Coordination:
 Collaborate with service centers, bike financiers, logistics partners, and
vendor support teams where required.
Requirements:
 Bachelor's degree (preferred, but not mandatory).
 2+ years of field operations experience in bike taxi, ride-sharing, logistics, or
fleet management sectors.
 Strong leadership, problem-solving, and communication skills.
 Willingness to work in field conditions, flexible hours, and lead field teams
directly.
 Proficiency in English, Hindi, and Bengali is essential.
Preferred:
 Experience in companies like Rapido, Ola, Uber, Dunzo, or other
logistics/delivery platforms.

 Familiarity with transport and licensing norms in West Bengal.
 Knowledge of CRM systems, field apps, and GPS-based tracking.
Compensation:
 Competitive salary + Incentives + Performance Bonuses.
 Opportunity for fast career growth with city expansion plans.