Operation Manager

We are looking for a operations Manager to join our team at Homesurf Private Limited. This role involves acquiring new clients and driving business growth, building relationships with customers, and achieving sales targets. Identifying leads, pitching products or services, and ensuring client satisfaction will be the main responsibility. The position offers an in-hand salary of ₹30,000 - ₹40,000 along with performance-based incentives and opportunities for career growth.

Key Responsibilities:

Service & Installation Management: Overseeing the daily workflow of

field technicians, including dispatching, scheduling installations, and

ensuring timely, high-quality service to maximize customer

satisfaction.

Technical Compliance & Safety: Ensuring all HVAC installations and

repairs comply with local, state, and federal regulations, safety

guidelines (OSHA), and building codes. Maintain Risk Registers and

ensure regular, documented safety inspections.

• Inventory & Asset Control: Managing the procurement, inventory

levels, and storage of HVAC equipment, parts, and materials

(refrigerants, coils, motors) to prevent delays.

• Logistics & Scheduling: Coordinating the movement of technicians

and vehicles to service sites, reducing downtime, and optimizing routes

for efficiency.

• Team Leadership & Training: Recruiting, mentoring, and supervising

technicians, fostering a high-performance culture, and providing

regular safety training.

• Financial Performance (P&L): Monitoring budgets, controlling costs

(materials, labour, fuel), and managing invoicing to promote

profitability.

• Quality Control & Customer Service: Reviewing finished projects for

quality, handling customer complaints, and improving service

procedures to enhance client satisfaction.

• Strategic Planning: Analysing performance metrics (KPIs) such as

average service time, call-back rates, and gross margins to make data-

driven decisions on operational improvements.

• Facility Maintenance: Oversee routine, preventative, and emergency

maintenance for buildings, grounds, and equipment to minimize

downtime.

Job Requirements:

The minimum qualification for this role is diploma,ITI, graduation and 4 - 5 years of experience. Strong communication skills, customer-centric approach, and ability to close deals are important for this profile. Proficiency in Computer Knowledge,Lead Generation,MS Excel,Convincing Skills is an added advantage.

• It is a Full Time Back Office / Data Entry job for candidates with 4 - 5 years of experience.