Back Office Operation Manager

About the Role

We are looking for a proactive and responsible Client & Operations Manager to join our fashion and apparel manufacturing business. The person will be responsible for handling clients, managing orders, coordinating production, following up with vendors and teams, and ensuring that day-to-day operations run smoothly.

This is a hands-on role for someone who can take ownership, communicate confidently with clients, manage multiple orders, and make sure work gets completed on time.

Key Responsibilities

Client Management

• Handle client enquiries, requirements and orders from start to finish.

• Communicate with clients through calls, WhatsApp and email.

• Understand client requirements related to garments, quantities, designs, printing and delivery.

• Share quotations, timelines and order updates with clients.

• Follow up with clients for approvals, payments, artwork and other requirements.

• Maintain good relationships with existing and new clients.

Order & Production Management

• Coordinate the complete order cycle from receiving an order to final delivery.

• Maintain order details, quantities, sizes, colours, printing requirements and deadlines.

• Coordinate with the production, stitching, printing and finishing teams.

• Track the status of every ongoing order and ensure deadlines are met.

• Identify delays or production issues and take quick corrective action.

• Conduct/coordinate quality checks before dispatch.

Screen Printing & Apparel Coordination

• Coordinate screen-printing jobs and ensure artwork/design specifications are followed correctly.

• Coordinate with printers and production staff regarding colours, placement, sizes and quantities.

• Ensure printed garments meet the approved sample/reference.

• Manage sampling and approval processes before bulk production.

Day-to-Day Operations

• Manage daily workflow and priorities within the unit.

• Coordinate between clients, production staff, printers, suppliers and delivery partners.

• Maintain order sheets, production trackers and client records.

• Keep track of raw materials, packaging and other operational requirements.

• Coordinate dispatches and ensure orders reach clients on time.

• Help improve systems and processes to make operations more efficient.

Skills & Qualifications

• 2–5 years of experience in apparel, fashion, garment manufacturing, printing, production or operations preferred.

• Strong communication and client-handling skills.

• Good knowledge of Excel/Google Sheets and basic computer applications.

• Ability to manage multiple orders simultaneously.

• Strong follow-up and coordination skills.

• Good understanding of garment production and/or screen printing will be an advantage.

• Ability to work under deadlines and handle last-minute changes.

• Problem-solving attitude with strong attention to detail.

• Should be organised, responsible and comfortable taking ownership of tasks.

The Ideal Candidate

We are looking for someone who is:

• Hands-on and proactive

• Good at talking to and managing clients

• Excellent at follow-ups

• Comfortable working in a fast-paced fashion environment

• Good at coordinating people and getting work completed

• Detail-oriented and deadline-focused

• Able to independently manage day-to-day operations

What You Will Be Responsible For

Client → Order → Production → Printing → Quality Check → Dispatch → Payment Follow-up

You will essentially act as the bridge between the client and our internal production team, ensuring every order moves smoothly from enquiry to delivery.

Salary

₹[20000-30000] per month, depending on experience and skill set.

• It is a Full Time Back Office / Data Entry job for candidates with 3 - 5 years of experience.