Operation Manager

About the job

Important Note - This role requires regular travel within the city of Bangalore

As Gastronomix, we are building a portfolio of street food brands aimed at providing delicious, affordable and hygienic food to our customers.

We are looking for an Operations Manager who can own the operations and day-to-day monitoring of all our Boom Pizza outlets. You will report to the Head of Operations and work independently for this role. If you are looking for an exciting opportunity that will provide you with superfast growth, look no further!

Responsibilities

• Manage a team of outlet operators to ensure the smooth operation of the outlets assigned to them

• Build, track and review outlets' key performance indicators

• Maintain and work on improving SOPs for logistics and outlet operations

• Responsible for customer satisfaction indicators for assigned outlets - Google reviews, Delivery platform reviews etc.

• Work closely with the marketing team to promote the outlets for improving sales

• Set up and monitor the process for outlet audits

• Maintain accurate tracking of costs and operational efficiency for assigned outlets

• Work with a target-led approach to create definitive and measurable growth

• Responsible for hiring and training of outlet operators

Qualifications

• 3-6 years of work experience in F&B store operations -preferably in the QSR space

• Graduation/Post Graduation (Degree in Hospitality/Hotel Management is an added advantage)

• Earlier experience working with a Pizzeria would be an added benefit

• Proficiency in computer usage - Excel, PPT & MS Word

• Excellent English and Hindi communication skills

• Fluency in Kannada is preferred

• Team management experience of 1-2 years preferred

• Must be a numbers person

Must be ok with extensive travel within the city

• It is a Full Time Back Office / Data Entry job for candidates with 3 - 6 years of experience.