A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
30,000 - 40,000 /month
Az Automotive Solutions
Mogappair West, Chennai
3 - 6+ years Experience in Back Office / Data Entry
Full Time
Core Responsibilities
Team Leadership & Management: Hire, train, mentor, and supervise service staff, technicians, or customer representatives.
TechTarget +2
Operations Oversight: Manage day-to-day service workflows, set performance targets, and ensure efficient handling of service requests.
Customer Relationship Management: Handle escalated customer complaints, resolve service-related issues, and work to maintain high customer retention.
SLA & Metric Tracking: Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)—such as response times and resolution rates—to ensure targets are met
Process & Quality Improvement: Audit department operations, implement best practices (such as ITIL frameworks in technical settings), and drive continuous workflow optimization.
Budget & Resource Management: Oversee departmental budgets, manage vendor or supplier relationships, and ensure proper allocation of tools and staff.
Reporting: Prepare and present performance, financial, and activity reports to senior management.
High DemandHigh Demand
