Back Office Operation Manager

We are looking for an Operations & Client Relationship Manager who can act as the main coordination point between our clients, development team, and management.

The candidate will be responsible for taking regular updates from the development team and communicating clear project updates to clients. They should be able to handle client calls, understand project status, and provide timely responses without depending on the management team for every small update.

The candidate will also attend meetings between clients and the development team, prepare MOM (Minutes of Meeting), note all action points, responsibilities, and deadlines, and send proper follow-up emails to clients after meetings.

They will also be responsible for calling new leads, understanding their requirements, qualifying interested prospects, and connecting serious leads with the management team for further discussion and closing.

Internally, developers should coordinate their project-related concerns, requirements, delays, and updates with the Operations Manager first. The Operations Manager should filter and organize these matters before escalating important issues to management.

The candidate will also handle client follow-ups for pending payments, invoices, approvals, project requirements, and outstanding dues, and ensure payments are collected on time.

Key Responsibilities

• Take daily project updates from developers

• Provide timely updates to clients

• Handle incoming client calls and queries

• Coordinate between clients, developers, and management

• Attend client and team meetings

• Prepare and maintain MOM for every important meeting

• Send professional follow-up emails after meetings

• Track project deadlines, pending tasks, and revisions

• Handle developer queries before escalating them to management

• Call and qualify new leads

• Connect interested prospects with management

• Follow up with clients for pending payments and outstanding dues

• Maintain project and client records

• Ensure smooth communication and timely project delivery

Required Skills

• Strong communication and client-handling skills

• Good spoken and written English

• Excellent follow-up and coordination skills

• Ability to manage multiple clients and projects

• Basic understanding of website and mobile app development

• Strong documentation and email-writing skills

• Confidence in handling client calls and payment follow-ups

• Good problem-solving and team-management skills

The main objective of this role is to reduce the day-to-day operational burden on management and ensure smooth coordination between clients, developers, leads, and project delivery.

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 2 years of experience.