Operation Executive

Company Name: Time and Motion

Position Title: Operations Executive
Reporting To: Operations Supervisor
Location: Saket, New Delhi

I. Position Summary

The Operations Executive is responsible for the execution of global limousine operations on a daily basis, ensuring all processes are completed efficiently and according to client expectations. The role includes managing quotations, reservations, dispatching, live tracking of services, and coordination with both accounts payables and receivables.

II. Key Responsibilities

A. Quotations

• Assist walk-in and corporate clients with inquiries and rate quotations.

• Source and coordinate with vendors/suppliers to obtain the best rates with applicable margins.

• Ensure all customer quote requests are addressed promptly.

• Follow up on sent quotes to secure bookings and negotiate where necessary to match competitor prices.

B. Reservations

• Convert approved quotes into system bookings with accurate details.

• Input direct bookings from clients with rate cards into the system, ensuring accurate pricing.

• Collect payments from walk-in clients via payment links or credit cards, and confirm payments before service confirmation.

• Coordinate with suppliers for service bookings and secure confirmations prior to client notification.

C. Dispatch

• Obtain and communicate chauffeur details to clients one day before the service.

• Update system and suppliers on any booking modifications.

• Ensure only confirmed bookings are left in the system for dispatch and service tracking.

D. Tracking

• Perform live tracking of same-day services (chauffeur en route, on-site, passenger on board, service completed).

• Communicate any service deviations to suppliers and clients and request incident reports where necessary.

• Update system and inform clients of any additional charges incurred during service.

• Ensure all daily services are tracked and completed.

E. Operations – Accounts Payables

• Assist Payables team with reconciliation of suppliers’ Statements of Account (SOA) with reservation system.

• Maintain and update credit card monitoring sheet for supplier payments.

• Maintain Ebury tracking sheet for wire transfer payments and verify invoice accuracy before submission.

F. Operations – Accounts Receivables

• Finalize service charges post-completion for client invoicing.

• Resolve cost discrepancies with suppliers prior to invoicing.

• Collect required client documentation (LPOs, XOs, GOPs, vouchers) to avoid payment issues.

• Assist with dispute resolution and charge rectification in coordination with the Accounts Receivables team.

G. Affiliate Relations

• Search and evaluate potential global suppliers for compliance with operational standards and terms.

III. Additional Responsibilities

• Client Rate Cards: Initially managed by Operations Supervisor, later to be transitioned to Sales team.

• Service Irregularities: Major deviations to be escalated and resolved by Operations Supervisor.

• Staff-Related Matters: Managed by Operations Supervisor.

IV. Knowledge, Skills & Competencies

Educational Qualifications:

• Bachelor’s Degree (minimum requirement)

Experience:

• Minimum of 2 years of experience in a similar or related industry.

Technical & Job-Specific Skills:

• Proficient in Microsoft Office applications

• Strong attention to detail

• Effective customer service and communication skills

• Quick learner and adaptable

• Strong organizational and multi-tasking abilities

Key Competencies:

• Teamwork

• Responsibility

• Decision-Making

• Communication

• Trustworthiness & Ethics

• Commercial Awareness

• Results Orientation

• Problem Solving

• Organizational Skills

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 4 years of experience.

More about this Operation Executive job

1. What is the eligibility criteria to apply for this Operation Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Operation Executive job?
   Ans: This Operation Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Executive job?
   Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., Time And Motion Limousines Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Executive role?
   Ans: There is an immediate opening of 3 Operation Executive at Time And Motion Limousines Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Executive job?
   Ans: This Operation Executive job has 09:00 AM - 06:00 PM timing.