Operations Executive – Cradlewell
Location Bangalore
Type Full time
Purpose of this role
Run the daily engine of Cradlewell. Make sure every parent is served on time, every nurse is deployed properly, and every service day goes smooth without issues.
What you’ll do
Assign nurses to each booked customer based on skill, location and shift timing
Coordinate nurse onboarding, ID proof collection, uniforms, checklists
Track daily attendance, shift timings, and visit completion
Handle last-minute issues (nurse swap, delays, emergency replacements)
Maintain clear daily records and service logs in CRM
Talk to customers regularly for feedback and issues resolution
Work closely with sales team to make sure new bookings are smoothly activated
Work with Medical Officer on special medical cases or high-risk baby protocols
Maintain inventory of uniforms, ID cards, BP monitor, thermometers etc
Prepare daily and weekly operational reports
What this person must be like
Calm under pressure
Organized and strong follow-up skills
Good communication over WhatsApp and calls in a respectful professional tone
Problem solver mindset
Skills required
Basic MS Excel/Google Sheets handling
Good English + Hindi or Kannada OR Telugu
Previous experience in operations / customer ops preferred