Operation Executive

Job Summary:
We are seeking a responsible and process-driven Associate Service Operation Executive to support service operations for our manufacturing business. The role includes coordinating service/installation calls, managing documentation, ensuring timely service delivery, monitoring spare parts movement, and maintaining communication between customers and service engineers.

Key Responsibilities:

Service Coordination & Scheduling:

 Register customer service requests—installation, maintenance, breakdown—and assign them to field engineers.

 Schedule service visits based on priority, engineer availability, and customer timelines.

 Follow up with service teams to ensure timely completion of calls.

Operational Support:

 Maintain accurate records of service reports, installation documents, warranty cards.

 Update CRM/ERP systems with service status, parts used, and job completion details.

 Monitor adherence to service SLAs and escalate delays to management.

 Support preventive maintenance planning for machines/equipment installed at client sites.

Spare Parts & Inventory Coordination:

 Coordinate with the store/warehouse team for availability of spare parts required for service calls.

 Track consumption of parts, prepare requisitions, and maintain proper documentation.

 Assist in managing return/repair/replacement of defective components.

Customer & Internal Communication:

 Communicate service schedules, delays, and updates to customers professionally.

 Ensure customer satisfaction by resolving basic queries and forwarding technical issues to the concerned team.

 Work closely with sales, production, quality, and logistics for seamless service operations.

Reporting & Data Management:

 Prepare daily/weekly/monthly service reports—call status, pending calls, part usage, engineer productivity, etc.

 Assist in analysing service trends and supporting process improvement initiatives.

Required Skills & Qualifications:

 Graduate/Diploma in any field preferred.

 1–3 years of experience in service coordination/service operations in the manufacturing or industrial sector.

 Strong communication and coordination skills.

 Understanding of machinery/equipment service processes.

 Proficient in MS Excel (VLOOKUP, pivot table preferred) and basic ERP/CRM tools.

 Ability to handle multiple tasks and work under deadlines.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of experience.

More about this Operation Executive job

1. What is the eligibility criteria to apply for this Operation Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Operation Executive job?
   Ans: This Operation Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Executive job?
   Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., Sushitech Automatic Transducers Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Executive role?
   Ans: There is an immediate opening of 1 Operation Executive at Sushitech Automatic Transducers Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Executive job?
   Ans: This Operation Executive job has 09:00 AM - 06:00 PM timing.