Operation Executive

Job Title: Operations Executive

Job Summary:

We are looking for a proactive and detail-oriented Operations Executive to manage employee concerns, coordinate with clients, and ensure smooth day-to-day operations. The candidate should have experience handling a workforce of 150–200 employees and be comfortable interacting with both internal teams and client stakeholders.

Key Roles & Responsibilities:

• Act as the primary point of contact for employees, addressing queries, concerns, and escalations in a timely and professional manner.

• Manage and respond to employee emails, ensuring proper communication and resolution of issues.

• Coordinate regularly with clients to understand requirements, provide updates, and maintain strong working relationships.

• Visit client locations as required to ensure operational efficiency and address on-ground concerns.

• Interact with employees/resources at different locations to ensure smooth workflow and adherence to company policies.

• Monitor attendance, performance, and overall engagement of employees.

• Handle employee grievances and ensure proper resolution in line with company policies.

• Support onboarding and induction processes for new employees.

• Maintain accurate records and reports related to operations, employee data, and client communications.

• Ensure compliance with company standards and client expectations.

• Collaborate with internal teams (HR, Admin, Payroll) for smooth operational support.

Required Skills & Qualifications:

• Bachelor’s degree in any discipline (MBA/HR preferred).

• 1–5 years of experience in operations, employee management, or client coordination.

• Experience handling 150–200 employees/workforce is mandatory.

• Strong communication and interpersonal skills.

• Ability to handle multiple tasks and work in a fast-paced environment.

• Good problem-solving and conflict resolution skills.

• Willingness to travel to client locations when required.

• Proficiency in MS Office (Excel, Outlook, Word).

Key Competencies:

• Employee Engagement & Relationship Management

• Client Coordination & Stakeholder Management

• Communication & Email Management

• Problem Solving & Conflict Resolution

• Time Management & Multitasking

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 4 years of experience.