Operation Executive

Job Description: Operations Executive

Position Title: Operations Executive
Department: Operations
Reports To: Operations Manager / General Manager

Job Summary:
The Operations Executive plays a pivotal role in ensuring the seamless and efficient operation of the facility while enhancing guest experience and operational effectiveness. This role involves overseeing the daily activities, managing team operations, ensuring stock availability, handling guest relations (including VIPs and special events), and supporting team development. The Operations Executive ensures that all tasks are executed in a manner that aligns with company standards and provides a flawless experience to guests.

Key Responsibilities:

Smooth Operation Management:

1. Monitor daily operational functions and ensure a smooth workflow in all departments.

2. Proactively address any operational challenges or disruptions to maintain service quality.

3. Ensure that all operational policies and procedures are followed by the team.

Guest Experience Enhancement:

1. Ensure guests’ needs are met promptly and effectively, striving for a seamless, enjoyable experience.

2. Handle guest concerns, complaints, and inquiries in a professional and efficient manner.

3. Oversee guest services to ensure every aspect of their visit is flawless.

Team Building & Staff Management:

1. Lead by example, fostering a positive, team-oriented environment to ensure staff engagement.

2. Support the recruitment, training, and development of staff, ensuring all personnel are equipped to perform their duties effectively.

3. Conduct performance reviews, provide feedback, and identify opportunities for professional growth.

Inventory Management & Par Stock Levels:

1. Oversee the management of inventory, ensuring stock levels are maintained without any risk of stockouts.

2. Monitor product usage and manage stock rotation efficiently.

3. Place orders for new stock (e.g., gift shop materials, supplies) in accordance with business demand and ensure timely delivery.

Duty Rostering & Scheduling:

1. Create and manage duty rosters for staff, ensuring adequate coverage during peak hours and holidays.

2. Ensure staff scheduling complies with labor laws and operational requirements.

3. Track and manage attendance, ensuring that staffing levels align with guest needs.

Crowd Management:

1. Implement crowd control strategies during high-traffic events or busy periods to ensure smooth operations.

2. Coordinate with security and event management teams to ensure the safety and comfort of all guests.

3. Address crowd-related challenges with tact and promptness to avoid disruptions.

Handling VIP Guests & Special Events:

1. Provide exceptional service to VIP guests, ensuring their needs are anticipated and met beyond expectations.

2. Coordinate with various departments for seamless execution of VIP arrangements.

3. Oversee the planning and execution of birthday parties, special events, and private functions, ensuring high-quality service and attention to detail

Operational Reporting & Continuous Improvement:

1. Maintain accurate records related to operational performance, guest feedback, and inventory.

2. Provide regular reports on key performance metrics to management.

3. Identify areas for operational improvement and work with the management team to implement changes that enhance overall efficiency.

Qualifications:

· Education:

o Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.

· Experience:

o Minimum of 2-3 years in a similar operations management or supervisory role, preferably in a hospitality, retail, or guest services environment.

· Skills & Competencies:

o Excellent organizational and multitasking skills.

o Strong interpersonal and communication skills.

o Ability to work effectively in high-pressure situations.

o Proficient in inventory management systems, Microsoft Office Suite, and scheduling tools.

o Strong problem-solving skills with a focus on guest satisfaction.

o Demonstrated leadership abilities with a focus on team development and motivation.

o Knowledge of crowd management and safety protocols.

· Other Requirements:

o Flexible to work weekends, holidays, and varying shifts as required.

o A passion for delivering exceptional customer service.

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 3 years of experience.

More about this Operation Executive job

1. What is the eligibility criteria to apply for this Operation Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Operation Executive job?
   Ans: This Operation Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Executive job?
   Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., PARAADOX MUSEUM INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Executive role?
   Ans: There is an immediate opening of 1 Operation Executive at PARAADOX MUSEUM INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Executive job?
   Ans: This Operation Executive job has 11:00 AM - 08:00 PM timing.