Operation Executive

Job Title: NDR / Intransit Executive

Department: Operations / Logistics

Company: Dr. Mantra

Location: [Specify Location]

Experience Required: Minimum 1 year in NDR, Intransit, or Logistics operations

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Job Summary:

The NDR/Intransit Executive will be responsible for managing non-delivery reports (NDR), monitoring in-transit shipments, coordinating with courier partners, and ensuring smooth last-mile delivery of customer orders. This role requires excellent communication, follow-up, and problem-solving skills to ensure timely delivery and customer satisfaction.

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Key Responsibilities:

Monitor in-transit shipments and ensure timely delivery to customers.

Handle NDR (Non-Delivery Reports) and coordinate with courier partners for reattempts or issue resolution.

Update and maintain accurate data on delivery status in internal systems.

Communicate with customers to confirm delivery details or resolve delivery-related issues.

Ensure 99% calls via IVR and record in-transit communication for quality checks.

Collaborate with customer support, dispatch, and warehouse teams to resolve delivery bottlenecks.

Track and report daily shipment status to the Operations Manager.

Maintain performance reports for delivery success rates and courier efficiency.

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Skills & Competencies:

Good communication and coordination skills (Hindi & English).

Strong attention to detail and data accuracy.

Basic Excel / Google Sheets knowledge.

Understanding of logistics or e-commerce delivery operations.

Ability to handle pressure and meet deadlines.

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Education Qualification:

Graduate or equivalent qualification preferred.

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Employment Type: Full-time

Working Days: Monday to Saturday

Timings: 10:00 AM – 7:00 PM (Flexible as per operations)

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 2 years of experience.

More about this Operation Executive job

1. What is the eligibility criteria to apply for this Operation Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Operation Executive job?
   Ans: This Operation Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Executive job?
   Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., Onemh Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Executive role?
   Ans: There is an immediate opening of 10 Operation Executive at Onemh Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Executive job?
   Ans: This Operation Executive job has 10:00 AM - 07:00 PM timing.