Operation Executive

Job Summary

The Dispute reconciliation Executive is responsible for handling Seller Return

Disputes escalations on daily basis by dealing with logistics partners and for

identifying and controlling the fraudulent activities in the network.

Key Responsibilities

1. Escalation Handling

 Address and resolve escalated return issues from sellers related to damage,

wrong return etc.

 Analyze the root cause of issues and propose corrective actions to prevent

recurrence.

 Deal with logistics partners and manage disputes for marketplace seller

 Candidate should be able to identify and control fraudulent activities in the

network.

2. Seller Communication

 Serve as the primary point of contact for escalated seller concerns via email

and calls.

 Provide clear, empathetic, and professional communication to sellers

regarding resolution steps and timelines.

3. Collaboration with Internal Teams

 Coordinate with cross-functional teams such as logistics, finance, warehouse,

brand management and technology to resolve seller concerns effectively.

 Escalate critical or unresolved issues to higher management with detailed

reports.

4. Process Improvement

 Identify recurring problems and recommend process enhancements to

improve the overall seller experience.

 Contribute to the creation and revision of SOPs for escalation handling.

5. Compliance and Reporting

 Ensure adherence to company policies and guidelines while addressing seller

issues.

 Maintain accurate records of escalations, resolutions, and trends. Generate

reports to monitor key metrics and escalate insights to management.

6. Proactive Issue Resolution

 Monitor seller feedback and proactively address potential escalations before

they occur.

 Educate sellers on policies, procedures, and best practices to minimize

escalations.

Required Skills and Qualifications

1. Education: Graduate

2. Experience: 2–4 years of experience in seller escalation management, preferably

in the operations, logistics in the e-commerce industry.

3. Skills:

 Strong problem-solving and conflict-resolution abilities.

 Excellent verbal and written communication skills.

 Ability to multitask and prioritize in a fast-paced environment.

 Proficient in using Excel.

 Understanding of e-commerce processes, seller operations, and marketplace

dynamics.

Preferred Qualifications

 Knowledge of marketplace policies and seller compliance guidelines.

 Experience handling high-volume seller queries in an e-commerce

environment.

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 1 years of experience.

More about this Operation Executive job

1. What is the eligibility criteria to apply for this Operation Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Operation Executive job?
   Ans: This Operation Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Executive job?
   Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., Nykaa Global Marketing Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Executive role?
   Ans: There is an immediate opening of 10 Operation Executive at Nykaa Global Marketing Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Executive job?
   Ans: This Operation Executive job has 09:00 AM - 06:00 PM timing.