Operation Executive

We are seeking a highly organized and proactive Operations Executive to oversee and optimize our operational processes. This role involves managing client onboarding, document verification, payment gateway approvals, and training for retail jewellers on our app and dashboard. The ideal candidate will ensure smooth coordination between clients and internal teams, resolve queries, generate reports, and maintain strong client relationships to drive business success.

Key Responsibilities:

Client Onboarding & Documentation

• Collect, verify, and manage required documents for new client onboarding.

• Ensure compliance with company policies and industry regulations.

• Streamline the onboarding process for a seamless client experience.

Payment Gateway Verification

• Oversee the verification and approval process for secure payment gateways.

• Coordinate with financial institutions and internal teams for smooth transactions.

• Ensure compliance with security and regulatory requirements.

Training & Support

• Conduct training sessions for retail jewellers on using the app and dashboard effectively. • Provide detailed walkthroughs, troubleshooting assistance, and feature explanations.

• Develop user-friendly training materials to enhance client understanding.

Query Resolution • Act as the primary point of contact for client inquiries and concerns.

• Provide timely and effective solutions to operational or technical issues.

• Work with internal teams to address escalated concerns and ensure client satisfaction. Report Management • Generate, analyse, and send download reports to clients.

• Track app usage, performance metrics, and provide insights for improvement.

• Maintain accurate records and documentation for reporting purposes.

Client Communication & Relationship Management

• Maintain consistent and professional communication with clients.

• Gather feedback, address concerns, and ensure a high level of customer satisfaction.

• Build long-term relationships to support business growth and retention.

Operational Process Oversight

• Monitor and optimize operational workflows to improve efficiency.

• Identify areas for process enhancement and implement best practices.

• Collaborate with cross-functional teams to align operations with business goals.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Operations Management, or a related field

• 1+ years of experience in operations, client management, or a similar role.

• Strong organizational and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Ability to multitask and work in a fast-paced environment.

• Proficiency in CRM tools, MS Office, and data management systems.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 6+ years Experience.

More about this Operation Executive job

1. What is the eligibility criteria to apply for this Operation Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Operation Executive job?
   Ans: This Operation Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Executive job?
   Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., INSTALAXMI PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Executive role?
   Ans: There is an immediate opening of 1 Operation Executive at INSTALAXMI PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Executive job?
   Ans: This Operation Executive job has 10:00 AM - 07:00 PM timing.