Back Office Operation Executive

Key Responsibilities

• Coordinate daily scheduling and deployment of nurses, caregivers, therapists, and other healthcare staff.

• Monitor service schedules and ensure timely delivery of patient care.

• Act as the primary point of contact for patients, caregivers, and field staff regarding operational matters.

• Handle shift changes, emergency staffing, and last-minute scheduling adjustments.

• Maintain accurate operational records, staff attendance, and patient service documentation.

• Coordinate with HR for onboarding, staff documentation, and compliance requirements.

• Track staff availability, leave requests, and workforce utilization.

• Support quality assurance by monitoring service delivery and resolving operational issues.

• Prepare daily, weekly, and monthly operational reports.

• Ensure compliance with company policies and healthcare regulations.

• Collaborate with clinical and management teams to improve operational efficiency.

• Address customer concerns promptly and escalate issues when necessary.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, Hospital Administration, or a related field.

• 2–5 years of experience in operations coordination, healthcare operations, staffing, or service management.

• Experience in home healthcare, hospitals, clinics, or healthcare staffing is preferred.

• Proficiency in Microsoft Office (Excel, Word, Outlook) and scheduling or CRM software.

• Strong organizational, multitasking, and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Skills

• Knowledge of home healthcare operations and caregiver scheduling.

• Strong coordination and customer service skills.

• Attention to detail and accuracy in documentation.

• Ability to work collaboratively with cross-functional teams.

• Data reporting and operational analysis skills.

What We Offer

• Competitive salary.

• Performance-based incentives.

• Professional development and career growth opportunities.

• Supportive and collaborative work environment.

• Paid leave and statutory benefits.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of experience.