Job Description (JD)

Position: Ticketing Executive

Company: Holiday Chacha Pvt. Ltd.
Location: Jodhpur, Rajasthan
Department: Operations / Ticketing
Reporting To: Operations Manager / Team Lead

Job Summary

The Ticketing Executive is responsible for handling end-to-end airline ticketing operations including booking, re-issuance, cancellations, refunds, and coordination with airlines and internal teams. The role requires accuracy, speed, and strong coordination skills to ensure smooth travel arrangements for clients.

Key Roles & Responsibilities

Ticketing Operations

• Handle domestic and international air ticket bookings as per client and sales team requirements.

• Issue, reissue, cancel, and refund air tickets in compliance with airline rules and fare conditions.

• Ensure correct passenger details, travel dates, routing, baggage, and fare rules before ticket issuance.

• Monitor PNR status and ensure timely ticket issuance to avoid auto-cancellation.

Coordination & Support

• Coordinate with Sales, Operations, Purchase, and Accounts teams for booking confirmations and payment alignment.

• Communicate with airlines, GDS support, and consolidators for fare checks, special requests, and escalations.

• Support operations team during live trips for ticket-related changes or emergencies.

Documentation & Compliance

• Maintain proper ticketing records, PNR details, invoices, and fare breakup.

• Ensure compliance with airline policies, company SOPs, and audit requirements.

• Share ticket copies, baggage rules, and airline policies with clients in a timely manner.

Customer Handling

• Respond promptly and professionally to client queries related to ticketing.

• Provide accurate information regarding fare rules, cancellation charges, and rescheduling policies.

• Ensure high levels of customer satisfaction through clear communication and quick resolution.

Cost Control & Accuracy

• Check and compare fares to ensure best available pricing before confirmation.

• Avoid booking errors and ensure zero revenue leakage due to incorrect ticketing.

• Escalate any discrepancy or risk immediately to the reporting manager.

Tools & Systems

• GDS systems (Amadeus / Galileo / Sabre – preferred)

• Airline portals and consolidator platforms

• Email, WhatsApp, CRM, and internal tracking sheets

Skills & Competencies

• High attention to detail and accuracy

• Ability to work under pressure and meet strict deadlines

• Good communication and coordination skills

• Problem-solving and decision-making ability

Qualification & Experience

• Graduate or equivalent qualification

• Candidates from the Tour & Travel industry will be preferred

• Hands-on experience with GDS systems preferred

• Good English typing speed and accuracy is mandatory

Key Performance Indicators (KPIs)

• Ticketing accuracy rate

• Turnaround time for ticket issuance and changes

• Number of escalations or errors

• Customer satisfaction feedback

• Compliance with SOPs and audit standards

Working Conditions

• Full-time, office-based role

• May require availability beyond standard working hours during peak travel or emergencies

Note: This Job Description is indicative and may be revised by management as per business requirements.

Approved By – Management
Holiday Chacha Pvt. Ltd.

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 2 years of experience.