Conduct gold verification and purity testing using approved methods as per SOP.
Assess gold purity, weight, and valuation based on prevailing gold rates.
Handle end-to-end closure of Gold Purchase, MGIP, Silver, and GL settlement cases.
Verify customer KYC documents and ensure accurate system entries.
Explain testing, valuation, and settlement details to customers.
Coordinate with CRE and Branch Manager for smooth case closures and conversion of walk-ins.
Maintain proper records, registers, and MIS updates.
Ensure compliance with company SOPs, safety standards, and audit requirements.
Report any discrepancies to the Branch Manager immediately.