Back Office Operation Executive

*About Healyos*

Healyos is a leading home physiotherapy company, committed to making quality physiotherapy and healthcare accessible to patients at home. With a growing team of physiotherapists and a strong focus on technology, clinical quality and patient experience, we serve patients across Pune and also manage Sancheti Hospitals Home Healthcare Services.

*Role Overview*

We are looking for an organised, proactive and tech-savvy Operations Executive to support the day-to-day operations of Healyos. The role involves patient communication, appointment management, payment coordination, data management, physiotherapist allocation and operational support.

*Key Responsibilities*

1. Patient Communication & Calling

- Make inbound and outbound calls to prospective patients and explain Healyos services

- Assist ongoing patients with their queries

2. Appointment Management

- Book, reschedule and cancel patient appointments on the Healyos software

- Ensure appointment information is accurate and updated in a timely manner.

3. New Patient Allocation

- Coordinate allocation of new patients to appropriate physiotherapists based on location, clinical case and availability.

- Coordinate with the operations and physiotherapy teams to ensure timely initiation of services.

4. Payments & Packages

- Assign patient packages in the software

- Enter receipts and maintain accurate payment records.

- Track pending payments and coordinate with patients/teams for necessary follow-ups.

5. Insurance & Patient Documentation

- Prepare and send insurance letters to patients.

- Maintain related records and data.

- Respond to and resolve routine patient queries related to insurance documentation.

6. Data & Technology Support

- Assist the Operations team with data entry, data management and reporting.

- Provide basic operational/technology support for the Healyos software and internal systems.

- Identify and escalate system-related issues when required.

7. Reports & Management Support

- Collate and prepare operational reports and data for management review.

- Maintain accurate and updated operational records.

- Support the Senior Management team with operational tasks and projects as required.

*Ideal Candidate*

- Graduate in any discipline.

- 1–3 years of experience in operations, customer service, healthcare or a similar role preferred.

- Good communication skills, particularly over phone and WhatsApp/email.

- Comfortable working with software, backend systems, Excel/Google Sheets and data.

- Strong organisational and follow-up skills.

- Detail-oriented with a high level of accuracy.

- Proactive, responsible and able to manage multiple tasks simultaneously.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of experience.