Back Office Operation Executive

Job Title: Telecalling & Operations Executive / Manager

Location: Manubhai Tower, Sayajigunj, Vadodara

Job Type: Full Time

Salary:9000 - 15000

Job Overview:

We are looking for a versatile and organized professional to handle both telecalling and day-to-day operations management. In this dual role, you will be responsible for driving customer outreach, managing inquiries, and streamlining internal operational processes to ensure efficiency and growth.

Key Responsibilities:

1. Telecalling & Customer Engagement:

• Make outbound calls to prospective clients, leads, or existing customers to promote products/services.

• Handle inbound customer queries, provide accurate information, and resolve complaints professionally.

• Follow up on leads generated through marketing campaigns and convert them into sales or appointments.

• Maintain an accurate, up-to-date log of all customer interactions and call outcomes in the CRM/database.

2. Operations Management:

• Oversee day-to-day administrative and operational workflows to ensure smooth business execution.

• Coordinate with internal teams, vendors, and management to resolve operational bottlenecks.

• Prepare daily, weekly, and monthly reports on call metrics, sales performance, and operational activities.

• Assist in organizing schedules, managing documentation, and implementing process improvements.

Requirements & Qualifications:

• Skills:

  • Excellent verbal and written communication skills in [mention required languages, e.g., English, Hindi, Gujarati Language].

  • Strong negotiation, persuasion, and customer-handling skills.

  • Good organizational abilities with strong attention to detail.

  • Proficiency in basic computer tools (MS Office, Google Workspace, CRM software).

• Attributes: Self-motivated, target-driven, and capable of multitasking in a fast-paced environment.

What We Offer:

• Competitive salary with performance-based incentives.

• Comprehensive training and opportunities for career growth.

• A supportive, energetic, and collaborative work environment.

How to Apply:

Interested candidates can send their updated resume to 9173243311 or WhatsApp us at 9173243311 with the subject line "Application for Telecalling & Operations Role".

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 1 years of experience.