We are seeking a dedicated Operations Executive to manage policy processing, documentation, and customer coordination in the insurance domain. The ideal candidate should be detail-oriented, organized, and familiar with insurance workflows and regulatory requirements.
Key Responsibilities:
Process new insurance proposals, renewals, endorsements, and cancellations.
Ensure timely issuance of policies and documentation for health, or general insurance.
Coordinate with underwriters, sales teams, and third-party vendors for smooth operations.
Verify customer documents and ensure compliance with KYC and IRDAI regulations.
Maintain accurate records of policies, claims, payments, and customer communications.
Track pending cases and follow up for missing information or approvals.
Support in claims intimation, documentation, and follow-up with insurers or TPAs.
Handle customer queries related to policy status, claims, and servicing.