Back Office Operation Executive

Key Responsibilities

Building Operations & Maintenance

• Oversee the daily functioning of the facility, ensuring all operations run smoothly.

• Ensure proper upkeep of common areas, building infrastructure, and utilities.

• Monitor functioning of building amenities such as water supply, diesel generator (DG), lifts, fire safety systems, electricity, HVAC (if applicable), and other critical equipment.

• Plan and schedule preventive maintenance and coordinate timely repairs to minimize downtime.

Team & Staff Management

• Supervise housekeeping, security, and maintenance staff to ensure discipline, punctuality, and quality of work.

• Assign duties, monitor attendance, and provide regular feedback and training to staff.

• Manage vendor relationships and oversee outsourced facility service providers.

Tenant Relationship Management

• Act as the primary point of contact for tenants regarding facility-related concerns.

• Ensure tenant issues and complaints are addressed promptly and effectively.

• Build strong tenant relationships to maintain satisfaction and retention.

Compliance & Safety

• Ensure building compliance with statutory requirements (fire safety, electrical checks, lifts inspection, etc.).

• Implement health, safety, and environmental standards across the facility.

• Maintain documentation of licenses, AMC (Annual Maintenance Contracts), and compliance reports.

Administration & Reporting

• Manage facility budgets, petty cash, and expense reporting.

• Maintain service logs, inventory of consumables and spare parts, and vendor contracts.

• Prepare monthly reports on building operations, complaints resolved, and preventive maintenance completed.

Desired Candidate Profile

• Education: Graduate in any discipline (Facility Management certification preferred).

• Experience: 5–7 years of relevant experience in facility management, preferably in commercial or residential buildings.

Skills:

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Problem-solving mindset and customer-oriented approach.

• Knowledge of building systems (electrical, plumbing, DG sets, lifts, fire safety).

• Ability to handle vendors and service contracts effectively.

• It is a Full Time Back Office / Data Entry job for candidates with 4 - 6+ years Experience.