Key Responsibilities:
Staffing and Requirements Management:
Identify staffing requirements from the principal employer and provide appropriate personnel based on the demand.
Collaborate with team leads (TLs) and supervisors to ensure adequate staffing levels.
Track and monitor staff performance and availability for optimal deployment.
Attendance and Reporting:
Track daily attendance and ensure accuracy in reporting.
Mark attendance and provide replacements for absent staff proactively.
Prepare and send daily attendance reports to the MIS team and Operations Manager.
Coordination and Communication:
Act as a liaison between the principal employer and internal teams to address operational needs.
Proactively identify and solve problems, ensuring seamless service delivery.
Reconcile monthly attendance and reports with the principal employer's team leads.
Staff Training and Development:
Train staff on operational standards and expectations.
Conduct periodic refreshers to ensure staff compliance with organizational SOPs.
Operational Efficiency:
Monitor staff movements and ensure timely replacements as needed.
Work closely with supervisors to maintain service quality and adherence to protocols.
Implement checklists, processes, and KPIs to optimize operations.
Problem-Solving and Proactive Management:
Anticipate potential challenges in operations and implement preventive measures.
Address and resolve issues reported by the client or internal teams promptly.