Operation Executive

15,000 - 20,000 /month

Baniababa Consultants Private Limited

Sector 6 Dwarka, Delhi

6 - 24 months Experience in Back Office / Data Entry

1 Opening

Full Time

Contract

Skills Required

Computer Knowledge

Data Entry

MS Excel

Job Highlights

Graduate and above

Males Only

09:00 AM - 06:00 PM | 6 days working

Job Description

1️⃣ Role OverviewThe Operations Executive is responsible for managing end-to-end travel service execution, ensuring smooth coordination between clients, vendors, airlines, hotels, transport providers, and internal teams. The role demands operational efficiency, strong coordination skills, customer handling ability, attention to detail, and the capability to manage multiple bookings simultaneously.The candidate will ensure high-quality service delivery, error-free booking management, timely confirmations, cost control, and customer satisfaction.2️⃣ Core Objectives of the RoleEnsure smooth execution of travel bookingsMinimize operational errors and booking discrepanciesMaintain strong vendor relationshipsDeliver high customer satisfactionOptimize costs and marginsEnsure documentation complianceSupport sales team in closing deals3️⃣ Key ResponsibilitiesA. Booking & Reservation ManagementHandle domestic and international flight bookingsProcess hotel reservations (FIT & Group bookings)Arrange airport transfers and local transportationCoordinate sightseeing and tour packagesManage cruise and holiday package bookingsReconfirm bookings before client departureB. Itinerary Planning & CustomizationPrepare detailed travel itinerariesDesign customized holiday packagesEnsure itinerary accuracy (timing, location, pricing)Cross-check visa requirements for destination countriesProvide alternative options in case of unavailabilityC. Vendor CoordinationCoordinate with airlines, hotels, DMCs, transport vendorsNegotiate competitive ratesEnsure service-level agreements are followedMaintain vendor databaseEvaluate vendor performance periodicallyD. Documentation & ComplianceEnsure correct ticket issuanceVerify passport & visa detailsAssist with visa documentation processCoordinate travel insurance issuanceMaintain booking confirmations and invoicesEnsure GST compliance in billingE. Customer HandlingRespond to customer queries promptlyProvide travel updates and remindersHandle rescheduling or cancellation requestsResolve complaints professionallyEnsure smooth pre-departure communicationF. Financial CoordinationVerify booking costs before confirmationEnsure proper invoicingTrack vendor paymentsCoordinate with accounts teamMaintain margin tracking sheetG. Reporting & MISMaintain daily booking reportsPrepare weekly operations performance reportsTrack cancellations and refundsMonitor seasonal trendsShare feedback reports with management4️⃣ Tools & Systems KnowledgeGDS Systems: Amadeus / Galileo / SabreFlight booking portalsHotel extranetsCRM softwareMicrosoft Excel (Advanced preferred)Email & Communication tools5️⃣ Required SkillsTechnical SkillsStrong understanding of travel operationsKnowledge of fare rules and airline policiesVisa documentation awarenessBasic accounting knowledgeSoft SkillsExcellent communication (Hindi & English)Problem-solving abilityAttention to detailTime managementNegotiation skillsAbility to work under pressure6️⃣ Key Performance Indicators (KPIs)Booking accuracy rateCustomer satisfaction scoreError-free documentation percentageResponse time to customer queriesVendor turnaround timeMargin maintenanceCancellation reduction rate7️⃣ Work ConditionsPeak workload during holiday seasonsWeekend availability during urgent bookingsCoordination across different time zonesHandling last-minute changes8️⃣ Career Growth PathOperations Executive → Senior Operations Executive → Operations Manager → Head of Operations → Director – Travel Operations9️⃣ Educational QualificationGraduate in Travel & Tourism / Hospitality / Business AdministrationIATA Certification (Preferred)Diploma in Travel Management (Preferred)🔟 Behavioral ExpectationsMaintain professionalismRepresent company positivelyProtect confidential client dataFollow SOP strictlyDemonstrate accountability1️⃣1️⃣ Performance Review Structure3-Month Probation Evaluation6-Month Performance ReviewAnnual AppraisalIncentive-based performance rewards1️⃣2️⃣ Compensation StructureFixed Salary (Based on Experience)Performance IncentivesFestival BonusesTravel Industry Exposure Benefits

Other Details

It is a Full Time Back Office / Data Entry job for candidates with 6 months - 2 years of experience.

More about this Operation Executive job

What skills and experience do you need for this Operation Executive job?
Ans : To apply for this Operation Executive job, candidates should have skills like Computer Knowledge, Data Entry, MS Excel along with 1-2 years of experience.
What salary is offered for this Operation Executive job?
Ans : The salary for this Operation Executive job ranges between ₹15,000-₹20,000 per month.
What is the work schedule for this Operation Executive job?
Ans : This Operation Executive job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 6 Dwarka, Delhi.
How many vacancies are there for this Operation Executive job?
Ans : There is 1 vacancy for this Operation Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Operation Executive role. Only male candidates are eligible.
What does the role of Operation Executive involve?
Ans : As a Operation Executive, your work will involve skills like Computer Knowledge, Data Entry, MS Excel. This role is part of Back Office / Data Entry category.
What is the job location for this position?
Ans : The job location for this Operation Executive position is Sector 6 Dwarka, Delhi.
Who is the right fit for this Operation Executive job?
Ans : A candidate having skills like Computer Knowledge, Data Entry, MS Excel with 1-2 years of experience is the right fit for this Operation Executive job.
What makes this Operation Executive job a good opportunity?
Ans : This Operation Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 1 openings.