1️⃣ Role OverviewThe Operations Executive is responsible for managing end-to-end travel service execution, ensuring smooth coordination between clients, vendors, airlines, hotels, transport providers, and internal teams. The role demands operational efficiency, strong coordination skills, customer handling ability, attention to detail, and the capability to manage multiple bookings simultaneously.The candidate will ensure high-quality service delivery, error-free booking management, timely confirmations, cost control, and customer satisfaction.2️⃣ Core Objectives of the RoleEnsure smooth execution of travel bookingsMinimize operational errors and booking discrepanciesMaintain strong vendor relationshipsDeliver high customer satisfactionOptimize costs and marginsEnsure documentation complianceSupport sales team in closing deals3️⃣ Key ResponsibilitiesA. Booking & Reservation ManagementHandle domestic and international flight bookingsProcess hotel reservations (FIT & Group bookings)Arrange airport transfers and local transportationCoordinate sightseeing and tour packagesManage cruise and holiday package bookingsReconfirm bookings before client departureB. Itinerary Planning & CustomizationPrepare detailed travel itinerariesDesign customized holiday packagesEnsure itinerary accuracy (timing, location, pricing)Cross-check visa requirements for destination countriesProvide alternative options in case of unavailabilityC. Vendor CoordinationCoordinate with airlines, hotels, DMCs, transport vendorsNegotiate competitive ratesEnsure service-level agreements are followedMaintain vendor databaseEvaluate vendor performance periodicallyD. Documentation & ComplianceEnsure correct ticket issuanceVerify passport & visa detailsAssist with visa documentation processCoordinate travel insurance issuanceMaintain booking confirmations and invoicesEnsure GST compliance in billingE. Customer HandlingRespond to customer queries promptlyProvide travel updates and remindersHandle rescheduling or cancellation requestsResolve complaints professionallyEnsure smooth pre-departure communicationF. Financial CoordinationVerify booking costs before confirmationEnsure proper invoicingTrack vendor paymentsCoordinate with accounts teamMaintain margin tracking sheetG. Reporting & MISMaintain daily booking reportsPrepare weekly operations performance reportsTrack cancellations and refundsMonitor seasonal trendsShare feedback reports with management4️⃣ Tools & Systems KnowledgeGDS Systems: Amadeus / Galileo / SabreFlight booking portalsHotel extranetsCRM softwareMicrosoft Excel (Advanced preferred)Email & Communication tools5️⃣ Required SkillsTechnical SkillsStrong understanding of travel operationsKnowledge of fare rules and airline policiesVisa documentation awarenessBasic accounting knowledgeSoft SkillsExcellent communication (Hindi & English)Problem-solving abilityAttention to detailTime managementNegotiation skillsAbility to work under pressure6️⃣ Key Performance Indicators (KPIs)Booking accuracy rateCustomer satisfaction scoreError-free documentation percentageResponse time to customer queriesVendor turnaround timeMargin maintenanceCancellation reduction rate7️⃣ Work ConditionsPeak workload during holiday seasonsWeekend availability during urgent bookingsCoordination across different time zonesHandling last-minute changes8️⃣ Career Growth PathOperations Executive → Senior Operations Executive → Operations Manager → Head of Operations → Director – Travel Operations9️⃣ Educational QualificationGraduate in Travel & Tourism / Hospitality / Business AdministrationIATA Certification (Preferred)Diploma in Travel Management (Preferred)🔟 Behavioral ExpectationsMaintain professionalismRepresent company positivelyProtect confidential client dataFollow SOP strictlyDemonstrate accountability1️⃣1️⃣ Performance Review Structure3-Month Probation Evaluation6-Month Performance ReviewAnnual AppraisalIncentive-based performance rewards1️⃣2️⃣ Compensation StructureFixed Salary (Based on Experience)Performance IncentivesFestival BonusesTravel Industry Exposure Benefits
Other Details
It is a Full Time Back Office / Data Entry job for candidates with 6 months - 2 years of experience.
More about this Operation Executive job
What is the eligibility criteria to apply for this Operation Executive job?
Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Delhi.
How many working days are there for this Operation Executive job?
Ans: This Operation Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Operation Executive job?
Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., Baniababa Consultants Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Operation Executive role?
Ans: There is an immediate opening of 1 Operation Executive at Baniababa Consultants Private Limited
Who can apply for this job?
Ans: Only Male candidates can apply for this Back Office / Data Entry job.
What are the timings of this Operation Executive job?
Ans: This Operation Executive job has 09:00 AM - 06:00 PM timing.
A Naukri Group company
LoginHire Local Staff
15,000 - 20,000 /month
Baniababa Consultants Private Limited
Sector 6 Dwarka, Delhi
6 - 24 months Experience in Back Office / Data Entry
Full Time
Contract
