CustomerInteraction: Respond to customer inquiries and provide assistance via phone, email, or chat
Issue Resolution: Address and resolve customer issues with a focus on customer satisfaction.
24x7 Availability: Work in a 24x7 shift environment to ensure continuous customer support coverage.
Communication Skills: Demonstrate excellent verbal and written communication skills in English to effectively communicate with customers.
Documentation: Maintain accurate and detailed records of customer interactions, including issues raised and resolutions provided.
Product Knowledge: Develop a good understanding of the products and services to assist customers effectively.
Collaboration: Collaborate with team members and other departments to resolve customer issues promptly