Back Office Operation Executive

The Retention Manager plays a critical role in revenue protection, student satisfaction, and

course completion. This position owns the post-sales student life cycle, ensuring students

remain engaged, financially compliant, and academically on track from enrollment through

course commencement and progression. The success of this role is measured by reduced

cancellations, improved student engagement, and higher retention rates, directly impacting

business stability and growth.

Roles n Responsibilities:

 Design and implement a mandatory student on-boarding and welcome protocol to ensure a

smooth handover from Sales to Academics.

 Organize and lead mandatory orientation programs covering Attendance and academic

discipline,Assignment and project expectations, Mock interviews and placement

process,Student responsibilities and support structure

 Monitor and track attendance for live and recorded sessions; proactively flag students at

dropout risk

 Serve as a bridge between students, trainers, placement team, and operations to ensure a

seamless learning experience.Provide guidance on learning paths within the IT domain

 Conduct root cause analysis for all cancellations and escalations.

Technical Skills required:

 Strong communication, interpersonal, and organizational skills

 3 years of hands-on experience in sales and Operation

 Industry preference will be Education Sector

 Ability to motivate, guide, and support students in achieving their goals

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 6 years of experience.