Back Office Operation Executive

We are looking for a Operation Executive to join our team at art elite . The role involves updating accurate data in databases, spreadsheets, and systems as required. With a collaborative environment and growth opportunities, the position offers a ₹ 30,000 - ₹ 45,000 salary.

Key Responsibilities:

KEY RESPONSIBILITIES

1. CENTRE OPERATIONS

● Oversee the smooth day-to-day functioning of the centre.

● Ensure the centre is operationally ready and maintained to company standards.

● Monitor opening and closing procedures.

● Ensure cleanliness, discipline and professional presentation.

● Coordinate day-to-day administrative requirements.

● Identify operational requirements and ensure timely execution.

● Maintain operational checklists and processes.

● Ensure company policies and procedures are implemented consistently.

2. PARENT & CUSTOMER EXPERIENCE

● Handle parent and customer queries professionally.

● Coordinate with parents regarding operational requirements.

● Address routine concerns and ensure timely resolution.

● Coordinate with relevant internal teams when a concern requires further attention.

● Maintain a positive and professional customer experience.

● Collect and communicate relevant parent feedback.

● Support student retention and overall customer satisfaction.

3. MALL & EXTERNAL STAKEHOLDER COORDINATION

● Coordinate with mall management and security teams.

● Handle routine access, permission and operational requirements.

● Coordinate with mall representatives regarding centre activities.

● Follow up on maintenance and facility-related matters.

● Maintain professional relationships with external stakeholders.

● Coordinate permissions and logistics for mall events and activities.

4. STAFF & INTERNAL COORDINATION

● Coordinate with reception, administration and support staff.

● Ensure daily responsibilities are communicated and followed through.

● Monitor attendance and punctuality of operational staff.

● Coordinate staff schedules and operational requirements.

● Support a professional and disciplined work environment.

● Coordinate with the Principal and Faculty regarding operational requirements related to classes and students.

● Support the smooth implementation of organisational policies.

Academic matters, curriculum, faculty development and teaching quality will remain under the Principal and Academic Team.

5. VENDOR & FACILITY MANAGEMENT

● Coordinate with housekeeping, maintenance, internet and other service providers.

● Handle routine vendor communication and follow-ups.

● Obtain quotations where required.

● Coordinate repairs and maintenance.

● Monitor the condition of the centre and identify requirements.

● Ensure facility-related issues are followed through to completion.

● Maintain basic vendor and maintenance records.

6. ADMISSIONS & SALES SUPPORT

● Monitor daily enquiries and demo-class schedules.

● Ensure enquiry follow-ups are completed by the relevant team.

● Monitor admission and renewal processes.

● Support fee collection follow-ups where required.

● Ensure reception/admin records are maintained accurately.

● Track basic branch-level enquiry and admission data.

● Identify operational gaps in the customer enquiry process.

● Coordinate with the relevant team to improve conversion and customer experience.

7. EVENTS & ACTIVITIES

Support the planning and execution of:

● Student recitals

● Performances

● Workshops

● Open houses

● Mall events

● Promotional activities

● Parent events

Responsibilities include:

● Logistics

● Permissions

● Vendor coordination

● Staff coordination

● Communication

● Venue readiness

● On-ground execution

● Post-event follow-up

Academic and musical aspects of events will be coordinated by the Principal and Faculty Team.

8. ADMINISTRATION & SYSTEMS

● Maintain operational records and documentation.

● Ensure required forms and records are updated.

● Maintain daily and weekly operational checklists.

● Coordinate with HR and accounts when required.

● Ensure attendance and fee-related information is updated by the relevant team.

● Support implementation of internal systems and SOPs.

● Identify opportunities to improve operational processes.

• It is a Full Time Back Office / Data Entry job for candidates with 3 - 4 years of experience.