Back Office Operation Executive

Job description:

Experience

0–3 years preferred in automotive spare parts, operations, inventory, procurement, or a related field.

About the Role

We are looking for a proactive and detail-oriented Operations Executive to manage and coordinate day-to-day operations across garages, suppliers, warehouses, and inventory teams.

The candidate will be responsible for ensuring smooth coordination of spare-parts requirements, product availability, inventory information, supplier communication, and product listing through CRM portals.

The ideal candidate should have a good understanding of the automotive spare parts industry, including OEM, OES, aftermarket, and imported spare parts, and should be comfortable working with multiple stakeholders and digital/CRM platforms.

Key Responsibilities

• Coordinate with garages, workshops, suppliers, warehouses, and internal inventory teams to ensure smooth day-to-day operations.

• Understand spare-parts requirements received from garages/customers and coordinate with the relevant teams for availability and fulfilment.

• Communicate with suppliers regarding product availability, pricing, part numbers, lead times, and order status.

• Coordinate with warehouse and inventory teams for stock verification, inward/outward movement, and product availability.

• Maintain accurate records of SKU/product details, part numbers, brands, quantities, pricing, and inventory status.

• Use CRM portals and internal systems to create, update, and manage product listings.

• Ensure products are listed accurately with the correct part number, brand, vehicle compatibility, category, product description, and other relevant information.

• Regularly update product and inventory information based on supplier and warehouse inputs.

• Follow up with suppliers and internal teams to resolve stock, product, delivery, or listing-related issues.

• Help identify alternate products/brands when the required spare part is unavailable.

• Coordinate between different stakeholders to ensure timely fulfilment of spare-parts requirements.

• Maintain proper documentation and operational reports.

• Identify discrepancies in inventory, product information, pricing, or part numbers and coordinate for timely resolution.

• Support the operations team in improving processes, turnaround time, data accuracy, and overall operational efficiency.

Required Industry Knowledge

The candidate should have a basic-to-good understanding of the automotive spare parts ecosystem, including:

• OEM (Original Equipment Manufacturer) parts

• OES (Original Equipment Supplier) parts

• Aftermarket spare parts

• Imported spare parts

• Genuine vs. aftermarket parts

• Automotive brands and vehicle models

• Spare-part categories and applications

• Part numbers / SKU identification

• Product compatibility and vehicle fitment

• Basic understanding of supplier and distribution networks

Skills & Competencies

• Good communication and coordination skills

• Strong follow-up and stakeholder-management abilities

• Good knowledge of MS Excel / Google Sheets

• Comfortable using CRM portals, ERP systems, inventory software, or other digital platforms

• Strong attention to detail, especially while entering part numbers and product information

• Ability to manage multiple tasks and priorities

• Good problem-solving and analytical skills

• Ability to work with garages, suppliers, warehouse teams, and internal departments

• Organized and process-oriented approach

• Willingness to learn new automotive products and systems

Educational Qualification

Preferred:

• Diploma / Bachelor's degree in Automobile Engineering, Automobile Technology, Mechanical Engineering, or a related field

Candidates with a non-automobile educational background but relevant automotive spare-parts experience may also be considered.

Preferred Experience

Candidates with experience in any of the following areas will be preferred:

• Automotive spare-parts companies

• Auto aftermarket / replacement parts

• Garages or workshop operations

• Spare-parts distribution

• Automotive e-commerce

• Inventory or warehouse operations

• Procurement / supplier coordination

• Automotive CRM or ERP platforms

Key Performance Indicators (KPIs)

• Accuracy of product listings and part numbers

• Timely coordination with suppliers and garages

• Inventory data accuracy

• Product listing turnaround time

• Order/requirement fulfilment coordination

• Supplier follow-up and response time

• Reduction in operational errors and discrepancies

Ideal Candidate

The ideal candidate is someone who understands automobiles and spare parts, is comfortable working with suppliers and garages, has strong coordination and follow-up skills, and can efficiently manage product data and listings through CRM/inventory systems.

• It is a Full Time Back Office / Data Entry job for candidates with Freshers.