A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
Prowess Selling Skills Private Limited
Majiwada, Mumbai
6 - 24 months Experience in Back Office / Data Entry
Full Time
Job Description: Telecaller
Role: Telecaller / Operations Coordinator
Job Summary:
We are looking for a proactive and organized Telecaller to handle daily calls and coordinate with field employees to address their queries, provide assistance, and ensure timely resolution.
Key Responsibilities:
• Handle 50–100 calls daily with field employees.
• Coordinate with field employees to understand and resolve their queries.
• Record, track, and follow up on queries until resolution.
• Maintain accurate call records and update query status.
• Communicate professionally and ensure timely responses.
• Escalate unresolved issues to the concerned team.
• Support daily operational activities and maintain proper documentation.
• Required Skills and Qualifications:
• Good verbal communication skills.
• Basic knowledge of MS Excel and data entry.
• Ability to handle high call volumes efficiently.
• Strong coordination, follow-up, and problem-solving skills.
• Patient, organized, and customer-service oriented.
Prior experience in telecalling, customer support, or operations coordination is preferred.
Preferred Candidate: Someone who can manage calls efficiently, coordinate with field employees, and ensure their queries are tracked and resolved on time.
