Office Assistant

We are looking Service Line Executive (SLE) for Indore location.

Experience : 3 to 7 years

Education : any degree or Master's

The interview will be held at Mechanical Nagar, but the job location is Rajiv Gandhi Circle, Chouraha

Skills: patient counselling, counselling, patient care coordinator, computer skills, Guest relation executive.

Key Responsibilities:

Ensures all SoP’s are adhered to and we provide “Care like no Other”

Every customer has a warm & caring experience aligned with the Service Experience Plan.

Ä Customer Journey:

- Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations.

- Converts the prospectives into lifelong customers.

- Provides relevant information – Facility tour | procedure | medical management | financials - transparently to build the relationship.

- Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation.

- Based on the customer profile, up-sell and cross sell.

- If financial assistance required, coordinate with concerned authority.

- Deposit details & payment terms to be clarified to the patient.

- Counsel on do’s and don’ts.

- Follow up with customers who have not come back for booking.

- Follow up calls for: upcoming EDD; delivery package; bed booking.

- Organize Events end to end : Maternity Photo shoot; baby shower.

- Follow up to ensure attendance for complimentary classes.

- Keep the Management updated regarding all feedback , service gaps , customer perception of our products, packages, offers.

- Own any issues the customer may encounter & ensure prompt recovery by respective team.

- Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.

- Track CRM leads.

- Maintains productivity data as per schedule –  per doctor EDD tracker; monthly delivery tracker;

- Accurately update patient conversions sources  - referral channels, Marketing Initiatives

- Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus.

- Be alert and identify source markets and corporate references.

- To be constantly updated on competition activity - rates, products , discounts. 

- If patient has rates of other hospitals, seek information.

- Participate in all activities scheduled by Corporate – meetings, performance reviews, trainings, assessments.

- Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored.

Ä Consultant Management :

- Keep Consultants informed regarding their confirmed referral appointments.

- Keep the doctors (treating and referral) informed about the ongoing status of the patient.

- Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice.

- Maintain a cordial and professional relationship with Consultants.

Ä  Responsible for Outstanding Service Experience Delivery:

-   Ensures personal grooming as per standard; maintain discipline and decorum.

-   Contributes to implementation of the Service Vision

-   Ensures team delivers care like no other ~ coordinates with support service departments to ensure customers are comfortable and services are as per standard.

- Manage the feedback system : maintain scores for Google review; NPS & Customer satisfaction.

Regards,

Motherhood HR

• It is a Full Time Back Office / Data Entry job for candidates with 3 - 6 years of experience.

More about this Office Assistant job

1. What is the eligibility criteria to apply for this Office Assistant job?
   Ans: The candidate should be Graduate and above and above with 3 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Office Assistant job?
   Ans: This Office Assistant job will have 6 working days.
4. Are there any charges applicable while applying or joining this Office Assistant job?
   Ans: No, there is no fee applicable for applying this Office Assistant job and during the employment with the company, i.e., RHEA HEALTH CARE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Office Assistant role?
   Ans: There is an immediate opening of 3 Office Assistant at RHEA HEALTH CARE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Office Assistant job?
   Ans: This Office Assistant job has 09:00 सुबह - 06:00 शाम timing.