A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
8,000 - 15,000 /month
Auriga Accounting Private Limited
Malviya Nagar, Delhi
1 - 2 years Experience in Back Office / Data Entry
Full Time
Job Description: Office Assistant
Position Title: Office Assistant
Department: Client Relations & Operations Support
Employment Type: Full-Time
Location: Malviya Nagar, New Delhi
Job Purpose
The Office Assistant acts as the primary point of contact between clients and the internal execution team at our Malviya Nagar office. This role requires a highly polished, professional demeanor to maintain accurate client records, secure incoming work orders, provide continuous updates, manage billing cycles, and foster strong long-term business relationships that ensure repeat business.
Detailed Roles & Responsibilities
1. Professional Client Communication & Relationship Management
Act as the professional front-line contact for corporate clients, managing all communications with a high standard of business etiquette and decorum.
Build strong, trust-based relationships with key decision-makers on the client side.
Ensure high client satisfaction by proactively addressing queries and resolving minor service friction with efficiency and tact.
Conduct structured check-ins to maintain client retention and ensure continuous ongoing work.
2. Work Intake & Order Processing
Receive and log new work requests, project requirements, and supporting documents from clients via phone, official email, or messaging channels.
Review incoming tasks for completeness before handing them over to internal operational teams.
Log all incoming work details accurately into the firm's internal tracking system or spreadsheets.
Identify cross-selling opportunities by understanding client needs and offering additional relevant services professionally.
3. Follow-Ups & Progress Reporting
Provide regular status updates to clients regarding ongoing work and deliverables.
Follow up proactively with clients to gather pending documents, approvals, or information required to complete tasks without delays.
Coordinate internally with operations and technical staff to ensure deadlines are met before communicating timeline updates to the client.
4. Database & Record Administration
Create, update, and maintain comprehensive digital files and structured databases for every client.
Log interaction history, completed jobs, pending actions, and key contact details in a standardized manner.
Maintain strict confidentiality and security regarding client financial and administrative data.
5. Invoicing, Billing & Payment Recovery
Coordinate the billing process to generate and issue accurate invoices promptly upon task initiation or completion.
Dispatch tax invoices and payment details to clients through official channels.
Track payment schedules, monitor unpaid accounts, and perform structured, polite follow-ups to recover outstanding dues on time.
Maintain an up-to-date ledger of pending payments and send regular collection reports to management.
Required Qualifications & Professional Profile
Location Requirement: Candidates residing in or near Malviya Nagar, New Delhi (or capable of an easy daily commute) are preferred.
Experience: 1 to 2 years of relevant work experience in client coordination, office administration, or corporate client servicing.
Professional Standards: Highly professional work ethic, polished demeanor, punctual nature, and a strong corporate presentation.
Educational Background: Bachelor’s degree in Commerce, Business Administration, or a related field.
Communication Skills: Excellent verbal and written communication skills in both English and Hindi.
Technical Proficiency:
Strong working knowledge of MS Office (Excel, Word, PowerPoint) or Google Workspace.
Experience handling business email correspondence and official messaging tools.
Core Competencies: Exceptional interpersonal skills, polite negotiation abilities, strong organization, and disciplined follow-up tracking.
