Back Office MIS Executive

Sales Coordination Executive – Roles & Responsibilities

• Coordinate with the Sales Team to process customer inquiries, quotations, and orders.

• Prepare quotations, Proforma Invoices (PI), and Sales Orders (SO) in the ERP system.

• Review customer purchase orders and ensure all commercial and technical details are accurate before order processing.

• Coordinate with PPIC, Production, Prepress, Design, Procurement, and Dispatch teams for smooth order execution.

• Monitor order progress and ensure timely delivery as per customer commitments.

• Share order status, dispatch schedules, and delivery updates with customers and the sales team.

• Follow up with customers regarding artwork approvals, specifications, purchase orders, and other required documents.

• Maintain customer master data, price lists, and sales records in the ERP.

• Coordinate for development samples, mock-ups, trial orders, and new product launches.

• Ensure customer specifications, product dimensions, printing details, and packaging requirements are communicated accurately to internal departments.

• Prepare daily, weekly, and monthly sales reports, pending order reports, dispatch reports, and MIS.

• Coordinate with Accounts for payment follow-ups, credit limits, and customer account reconciliation whenever required.

• Resolve order-related issues by coordinating with Quality, Production, and Dispatch teams.

• Track pending orders and proactively follow up to avoid delays.

• Maintain proper documentation of customer communications, quotations, agreements, and approvals.

• Support Key Account Managers and Sales Managers in customer servicing activities.

• Coordinate with logistics partners for dispatch planning and delivery status.

• Ensure compliance with company SOPs, quality standards, and customer requirements.

• Assist during customer audits, plant visits, and business review meetings.

• Maintain confidentiality of customer pricing, business information, and company data.

• Perform any additional responsibilities assigned by the Reporting Manager.

Key Skills Required

• ERP/SAP knowledge

• Advanced MS Excel and MIS Reporting

• Strong communication and coordination skills

• Customer relationship management

• Order Management

• Production Planning Coordination

• Documentation Management

• Time Management

• Problem-solving and Follow-up

• Knowledge of Printing & Packaging (Mono Cartons & Corrugated Boxes)

• It is a Full Time Back Office / Data Entry job for candidates with 3 - 6+ years Experience.