MIS Executive

Hi

This is Shashidhar from SUMUKHA HR SOLUTIONS kindly find the below Sr.Mis Executive / Mis Manager position.

Job Overview

We are seeking a dynamic and customer-oriented Techno Commercial Manager to lead our Customer Service Team. The ideal candidate will have a blend of technical knowledge and commercial acumen, with a strong focus on customer interactions, AMC (Annual Maintenance Contract) renewals, and efficient team handling. This role requires excellent communication skills and a strong command over the local language to connect effectively with a diverse customer base.

Key Responsibilities

 MS Excel (ADVANCE EXECL, VLOOKUP, XLOOKUP, PIVOT TABLES, HLOOKUP, SUMIF, COUNTIF, CF),

•                    Customer Relationships Management Act as the primary point of contact for key clients, ensuring high levels of satisfaction.

•                    Understand customer needs and provide suitable technical and commercial solutions.

•                    Manage escalations and resolve customer complaints in a timely and professional manner.

•                    Conduct regular customer visits to maintain strong client relationships.

•                    Build rapport with decision-makers to support long-term business development.

•                    Gather feedback on products/services and share insights with relevant teams.

•                     

•                    AMC Renewals & Service Contracts: Drive and manage the AMC renewal process across existing clients.

•                    Prepare and present proposals, negotiate terms and close contracts.

•                    Track contract expiries and proactively engage clients for renewals.

•                     

•                    Spare Part Sale Regularly follow up with customers to identify and fulfil spare part requirements.

•                    Ensure timely quotation and conversion of opportunities into sales.

•                    Coordinate with the service and logistics teams to ensure prompt delivery.

•                    Maintain a spare parts sales pipeline and track conversions against targets.

•                     

•                    Service Team Leadership: Supervise and coordinate the activities of the customer service and field service teams.

•                    Ensure timely completion of service calls, installations and preventive maintenance.

•                    Monitor service KPIs and implement process improvements for better efficiency.

•                     

•                    Technical & Commercial Coordination: Work closely with the sales and technical teams to align service offerings with business goals.

•                    Provide inputs on pricing strategies, customer feedback and competitor service benchmarks.

•                    Support pre-sales activities with technical inputs where required.

•                     

•                    Reporting & Documentation: Maintain accurate records of service calls, AMCs and customer interactions.

•                    Prepare regular reports on service team performance, customer satisfaction, and contract status.

•                    Overseeing CRM documentation of the Service Team and ensuring accurate and organized record maintenance within the CRM system.

•                     

Qualifications & Skills

•                    Bachelor’s degree in engineering, Business Administration, or related field.

•                    5 to 8+ years of experience in a customer service/techno-commercial role, preferably in fitness equipment, healthcare, or consumer electronics.

•                    Strong leadership and team management skills.

•                    Excellent communication and interpersonal skills.

•                    Proficient in the local language (spoken and written) and English.

•                    Good negotiation and analytical abilities.

•                    Proficiency in MS Office and CRM tools.

Thanks & Regards

Shashidhar

SUMUKHA HR Solutions

9738638483 / 9066465916

Email:shashi@sumukhahrsolutions.com /sumukhahrsolutions@gmail.com   

Website:www.sumukhahrsolutions.com

• It is a Full Time Back Office / Data Entry job for candidates with 5 - 6+ years Experience.

More about this MIS Executive job

1. What is the eligibility criteria to apply for this MIS Executive job?
   Ans: The candidate should be Graduate and above and above with 5 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this MIS Executive job?
   Ans: This MIS Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this MIS Executive job?
   Ans: No, there is no fee applicable for applying this MIS Executive job and during the employment with the company, i.e., SUMUKHA HR SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this MIS Executive role?
   Ans: There is an immediate opening of 4 MIS Executive at SUMUKHA HR SOLUTIONS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this MIS Executive job?
   Ans: This MIS Executive job has 09:00 AM - 06:00 PM timing.