Back Office MIS Executive

26,000 - 32,000 /month

Shree Raj Couriers

Sector 37 Faridabad, Faridabad

2 - 4 years Experience in Back Office / Data Entry

1 Opening

Full Time

Job Highlights

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Laptop/Desktop

Job Description

Job Title: Customer Team Lead (Courier Operations)

Location:

Faridabad

Department:

Customer Service / Operations

Reports To:

Customer Service Manager / Operations Manager

Job Summary

We are looking for a proactive and experienced Customer Team Lead to manage and support our customer service team in a fast-paced courier/logistics environment. The role involves ensuring high-quality customer interactions, resolving escalations, and improving service efficiency while maintaining excellent client satisfaction.

Key Responsibilities

Team Management

Lead, mentor, and supervise a team of customer service executives
Monitor daily performance and ensure KPIs are achieved
Conduct regular team meetings, coaching sessions, and performance reviews
Handle team scheduling and workload distribution

Customer Support & Escalations

Manage and resolve escalated customer complaints related to deliveries, delays, or lost shipments
Ensure timely and accurate responses across channels (calls, email, chat)
Maintain high levels of customer satisfaction and service quality

Operations & Performance

Track and analyze customer service metrics (TAT, CSAT, resolution time)
Identify areas for process improvement and implement solutions
Coordinate with operations, warehouse, and delivery teams for issue resolution

Reporting & Documentation

Prepare daily/weekly performance reports
Maintain records of customer interactions and escalations
Ensure compliance with company policies and service standards

Other Details

It is a Full Time Back Office / Data Entry job for candidates with 2 - 4 years of experience.

More about this Back Office MIS Executive job

What are the eligibility criteria for this Back Office MIS Executive job?
Ans : Candidates should have a Graduate and above qualification with 2-4 years of experience for this Back Office MIS Executive job offered by Shree Raj Couriers in Sector 37 Faridabad, Faridabad.
What salary is offered for this Back Office MIS Executive job?
Ans : The salary for this Back Office MIS Executive job ranges between ₹26,000-₹32,000 per month.
What is the work schedule for this Back Office MIS Executive job?
Ans : This Back Office MIS Executive job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 37 Faridabad, Faridabad.
How many vacancies are there for this Back Office MIS Executive job?
Ans : There is 1 vacancy for this Back Office MIS Executive role.
Is this job open for all genders?
Ans : Yes, this Back Office MIS Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Back Office MIS Executive position is Sector 37 Faridabad, Faridabad.
What makes this Back Office MIS Executive job a good opportunity?
Ans : This Back Office MIS Executive job is a good opportunity as it offers a salary between ₹26,000-₹32,000 per month. This is a Full Time job and has 1 openings.