The MIS Executive is responsible for managing and analyzing operational data to support business decisions, improve performance, and ensure reporting accuracy across BPO processes. This role involves creating dashboards, generating reports, and collaborating with cross-functional teams to streamline data workflows.
📊 Report Generation: Prepare daily, weekly, and monthly reports on process performance, SLAs, and KPIs.
🧮 Data Analysis: Analyze large datasets to identify trends, variances, and improvement opportunities.
🛠️ Dashboard Creation: Develop and maintain Excel-based or BI dashboards for real-time monitoring.
🔄 Automation: Use tools like Excel macros, VBA, or Power BI to automate repetitive reporting tasks.
🧩 Data Integrity: Ensure accuracy and consistency of data across systems and reports.
🤝 Stakeholder Collaboration: Work closely with operations, quality, and client teams to understand reporting needs.
🔐 Compliance & Security: Maintain confidentiality and ensure data security protocols are followed.
🧑🏫 Training & Support: Train team members on MIS tools and provide troubleshooting assistance.
Advanced proficiency in MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros)
Experience with Power BI, SQL, or other data visualization tools
Strong analytical and problem-solving abilities
Excellent communication and presentation skills
Ability to work under pressure and meet tight deadlines