Data analysis and reporting: Collect, analyze, and interpret data from various sources to generate reports on key performance indicators (KPIs) like SLA adherence, customer satisfaction, and operational efficiency.
Report and dashboard creation: Prepare and distribute routine reports (daily, weekly, monthly) and design custom dashboards for senior management and specific departments.
Data management and integrity: Ensure the accuracy, consistency, and security of company data by performing data validation and managing databases.
Process automation: Use tools like Excel (including Macros and VBA) to automate repetitive reporting tasks and improve efficiency.
System and process improvement: Analyze existing IT systems and processes to identify areas for improvement and recommend solutions.
Cross-functional collaboration: Work closely with operations, quality, and other departments to understand their data needs and provide necessary information.