MIS Executive

• Coordinate and process Sales Orders (SO) in the CRM tool (Zoho Books).

• Collect and verify Customer Purchase Orders (PO) and KYC documents.

• Raise feasibility requests and follow up with the procurement/feasibility team.

• Ensure to be looped in all feasibility and approval communications.

• Submit SO along with all required supporting documents to the billing team.

• Maintain a master data tracker including:

  • Customer details

  • PO numbers

  • SO details

  • Invoice details

  • Payment status

• Follow up with Account Managers for missing POs, approvals, or customer updates.

• Coordinate closely with internal departments: Sales, Technical, Billing, Legal, Finance, and Collections.

• Prepare reports on SO status, invoice generation, and collection progress.

• Escalate any delays in order processing or payment collection to appropriate teams.

• Maintain accurate digital and physical records for all customer-related documents.

• Track invoice generation and send timely reminders to the billing/accounts team.

• Regularly send invoice and collection updates to Account Managers.

Key Skills Required – Sales Coordinator (Telecom)

• Knowledge of telecom processes (feasibility, PO, SO, billing, invoicing)

• Experience using CRM tools (e.g., Zoho Books, Salesforce)

• Proficiency in MS Excel (VLOOKUP, Pivot Tables, data validation, etc.)

• Ability to maintain trackers and generate MIS reports

• Strong verbal and written communication skills

• Good email drafting and follow-up etiquette

• Coordination skills to work across multiple departments

• Excellent time and task management abilities

• Strong follow-up and issue resolution skills

• Attention to detail in documentation and data entry

• Ability to prioritize tasks and handle multiple orders

• Organized in maintaining both digital and physical records

• Proactive in identifying and suggesting process improvements

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of experience.